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Access to broadband for thousands of Newfoundland and Labrador residents is closer to reality today, thanks to a commitment between the Government of Canada, the Government of Newfoundland and Labrador, and private-sector partner, Persona Communications Corp. In a signed agreement between the Government of Canada and the Government of Newfoundland and Labrador, each will contribute up to $5 million towards this initiative, along with Persona Communications Corp. who will contribute $19.9 million through their agreement with the Province. This funding will provide broadband access to 68 schools and 103 communities, located in the rural and remote regions of Newfoundland and Labrador.

Citizen satisfaction with the Halton Region's call center is remarkably high -- and the Ontario municipality ascribes that to its centralized, coordinated, and consistent approach to customer service.

The region's call center -- dubbed Access Halton -- has been ranked among the top 5% for citizen satisfaction in an independent study by Service Quality Measurement Group Inc. (SQM). The study represents all call centers in Canada and the U.S., said Vernon, British Columbia-based SQM.

This year’s federal budget generated more than its fair share of attention. Between Belinda Stronach’s switch to the Liberal Party and the drama surrounding the late Chuck Cadman’s vote, a single paragraph in the budget that called for a review of Canada’s telecommunication regulatory framework was understandably overlooked.

Led by a trio of experts, that policy review completes its first phase today as all initial submissions are due by midnight. The final report is expected by year end.

The City of Greater Sudbury was honoured today with the Peter J. Marshall Municipal Innovation Award for its creative web portal that goes beyond providing standard e-government services to creating a unique forum for community agencies. The award was presented as the Association of Municipalities of Ontario concluded its annual AMO Conference in Toronto.

"The P.J. Marshall Award recognizes municipal governments who demonstrate excellence in using innovative approaches to serving their communities," said Roger Anderson, President of AMO. "Sudbury's website stands out for the unique way in which it uses web technology to build a sense of community and support a range of social services."

Some 40 per cent of Ontario government information technology projects fail to meet expectations by going over budget or missing deadlines, according to an independent review of the province's IT spending.

The report by former auditor general Denis Desautels suggests the province limit start-ups of electronic services projects and "significantly" improve the way it manages their development in order to save taxpayers money.

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IfG.CC -
Institute for eGovernment

Canada:Agreement brings broadband access to rural schools and communities

Centralized call center benefits Canadian municipality

Bridging Canada's digital divide

Canada: City of Greater Sudbury Honoured for Innovative Website

Canada: Ontario should reduce number of e-government service projects

IfG.CC - Institute for eGovernment