When passwords got out of hand, a California county put its finger on the problem
When the auditor/controller-recorder’s office of San Bernardino County, Calif., tried to improve its information technology security through requiring complex passwords with upper- and lower-case letters and special characters, the plan backfired, IT chief Patrick Honny recalled.
“We had situations, especially after a weekend or a holiday, when our help-desk requests went through the roof,” Honny said.
To avoid forgetting the long passwords, some users were writing them down, a basic security no-no.