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  • USA: E-gov budget projected to grow through 2009

    Federal spending on e-government-related initiatives will continue to grow through 2009, according to new analysis from Input.

    A report released today by the market research firm projects an annual compound growth rate of 6.9% during the next five fiscal years, from slightly more than $4 billion in fiscal 2004 to nearly $6 billion by fiscal 2009.

  • USA: E-gov or the Telephone?

    E-gov is a helpful tool among several options for reaching out to government, but it's by no means the 'killer app' among them.

    In fact, when it comes to 'real time' interaction, people still prefer to go to a government office in person, or to use the phone.

  • USA: E-gov survey ranks Delaware, Michigan as best

    Delaware and Michigan emerged as the states with the most advanced e-government Web portals and applications in Brown University’s eighth annual e-government study released this week. USA.gov and the Agriculture Department’s portal also received accolades as the most highly rated federal Web sites.

    A team of researchers from the Taubman Center for Public Policy at Brown University examined 1,548 state and federal sites. The researchers analyzed 1,487 state Web sites – an average of 30 per states – in addition to 48 federal legislative and executive sites and 13 federal court sites. The research team conducted its analysis during June and July.

  • USA: E-Gov: Continued Vote of No Confidence

    Spoiled by customer-centric Web sites in the private sector, visitors of e-government sites are expecting more, according to latest from ForeSee and ACSI.

    Citizen satisfaction with online government Web sites declined by nearly half a percentage point from the last quarter to an aggregate score of 73.3 (on a 100-point scale), according to the American Customer Satisfaction Index (ACSI), which measures satisfaction with the quality of goods and services across multiple industries in the U.S.

  • USA: E-Gov't Growing, Phone Still Preferred

    E-government adoption is on the upswing, but the telephone remains the preferred communication tool for contacting government offices. While the Pew Internet & American Life Project revealed that more than three-quarters of Internet users contacted the government in the last year, nearly twice as many survey respondents said they preferred to use the phone over the Web site, and e-mail only ranked just slightly better than traditional mail.

  • USA: E-Government Index Shows Improvement in Online Services

    E-Government Success Likely to Fuel More, Better, Broader Online Government Services, Especially Transactions

    Users of online government services tend to be highly likely to return to the sites they use and to recommend them to others, according to an analysis of findings from the special e-government version of the American Customer Satisfaction Index (ACSI). The latest Index shows a significant improvement in the quality of e-government over the past nine months, but continues to show a very wide disparity among agencies and types of sites in terms of how well they deliver overall user satisfaction.

  • USA: E-government is not the ''killer app''

    According to the Pew Internet & American Life Project, about one third of Americans are not on the web - which means that phone calls, personal visits, or letter-writing are the available options to contact government for a large share of the population. Many people simply do not choose to use the Web or email to get in touch with government. Those who do contact government, including Internet users, are most likely to say they prefer to use the telephone to do so.

  • USA: E-Government Satisfaction Up

    The latest American Customer Satisfaction Index shows constituents are getting happier with the efforts of public agencies to provide services and information online. A number of CRM vendors have been tailoring products to meet government Web-site needs, and more are sure to follow.

  • USA: E-Government Spending on the Rise

    State-and-local e-government spending will increase over the next few years, a new study says.

    State-and-local e-government spending will make a 180-degree turn away from its diminishing growth patterns toward an upswing in 2005, and more than double the amount of 2004 spending by 2008, according to a new report by Input, a government market intelligence provider.

  • USA: Forrester Finds Slow Agency And Citizen Adoption Restricting eGovernment's

    Report Identifies Obstacles To And Solutions For Success Of eGovernment

    Despite all the fanfare with the launch of the Presidential eGovernment Initiatives in 2000, a new report from Forrester Research, Inc. (Nasdaq: FORR) indicates that the results have been less than impressive. Citizen adoption is low and progress has slowed as agency heads, CIOs, and program managers are faced with increasing obstacles to widespread adoption of the Web for government initiatives.

  • USA: Good Gov study releases huge report

    The Good Government Initiative got down to details this week.

    Maximus Inc., a Reston, Va., consulting firm, on Thursday gave officials in East Chicago, Gary, Hammond, Hobart and Whiting the full 1,800 pages of its six-month study of government processes.

    It recommends a number of changes that could unlock a total of $8 million in untapped public funds through the reduction of duplication of services and the increase of user fees. None of the recommendations involves raising new taxes.

  • USA: Government phone contacts preferred over Web

    But Americans surf Net for research and information, study finds

    Americans like to visit government Web sites for research but when it comes to more sensitive and complex interactions — even when they're available online — most prefer to pick up the phone or visit in person, a new study finds.

  • USA: GSA.gov Nets All Time High for Customer Satisfaction

    American Customer Satisfaction Index Shows GSA’s Main Web Site Climbs Four Points

    Citizen satisfaction reached an all-time high for the U.S. General Services Administration's (GSA) main Web site, www.gsa.gov, as reported in the first quarter 2008 release of the American Customer Satisfaction Index (ACSI) E-Government Satisfaction Index.

  • USA: Gut check time for e-governing

    When it comes to e-government, the United States is right where everyone else is: Realizing that a gut check is needed before more progress can be made.

    Accenture on May 4 released its fifth global e-government study, which ranked the maturity of programs in 22 countries and examined their status and future steps. This year, for the first time, the report includes a study of citizens in 12 counties, looking at their use of and satisfaction with e-government services.

  • USA: Index Says Citizens Have Low Expectations of Government

    Annual Federal Government Special Report from American Customer Satisfaction Index Shows Agency Performance Varies; Timeliness and Ease of Service Need Work

    Americans are more satisfied with government than you might think, according to a special report of the American Customer Satisfaction Index (ACSI) released today.

  • USA: Internet Users Turn Increasingly To E-Government

    Traditional Means Of Contact Still Favored By Some

    Internet users are increasingly turning to e-government sites to carry out their business with government. But even those who aren't online value having more than one way to get in touch with government.

  • USA: Larstan Business Report News Flash

    Pressure on Federal Government Agencies to Simplify Enterprise Architectures Brings Focus on Storage

    Agencies throughout the federal government are under steady pressure to move forward with infrastructure simplification initiatives. In recent weeks, the General Accounting Office (GAO), the investigative arm of the U.S. Congress and the Office of Management and Budget (OMB) have issued reports that call on agencies to accelerate initiatives to use new industry best-practices and harness new information technologies to transform their operations.

  • USA: Measuring Public Satisfaction With Government Agencies

    Several Federal Offices Are Trying Harder, Survey Shows

    When it comes to customer satisfaction, courtesy and service, the U.S. Mint is the Neiman Marcus of government agencies.

    In an annual survey that measures how well the federal government serves the public, the Mint earned the highest score -- 89 out of 100 -- in this year's American Customer Satisfaction Index, scheduled for release today.

  • USA: Medical library, student aid sites score high in e-gov user satisfaction

    A health library and the online application for federal college aid topped the latest quarterly survey of e-government customer satisfaction.

    Just over half of the 35 surveyed Web sites received a passing grade of 70 or above on a 100-point scale, according to the survey.

  • USA: Minnesota: New study finds more than half of rural households now connected to broadband

    A new study released by the Center for Rural Policy & Development estimates that home broadband adoption continued to accelerate significantly in rural and metro Minnesota in 2007, and that now about half of all homes in Greater Minnesota are connected to the Internet using broadband. The report estimates that at the end of 2007 52.3% of households in Greater Minnesota were using broadband, up from 39.7% at the end of 2006. In the seven-county Twin Cities metro, approximately 63% of households were using broadband, and statewide the average was 57.8%. Greater Minnesota is still lagging the Twin Cities, but the gap this year was smaller than it has ever been, with a difference of 10.6 percentage points.

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