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Samstag, 23.11.2024
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  • Study: Canada world leader in e-government

    But experts say there's still room for improvement

    Canada leads the world in the online delivery of government services for the fifth straight year, says a report released yesterday.

    But it could still do better, noted the report by international consulting firm Accenture, which reviewed the quality of e-government services in 22 countries, including Canada and the United States.

  • Study: Canadian advantages slipping

    Canada's high-tech ranking — by most accounts second in the world, after the United States — is slipping, recent statistics show.

    Our advantages in information and communication technologies are shrinking, according to a report from the Conference Board of Canada.

  • Study: Canadian e-gov maturity ranks first globally

    Canada has placed number one out of 22 countries globally in e-government maturity for the fourth consecutive year according to a research study released Tuesday by global management consulting firm Accenture Ltd.

    The study, e-government Leadership: High Performance, Maximum Value, found Canadian e-government practices ranked first in all categories including service breadth, service depth and customer relationship management, earning 80 percent out of a possible score of 100 -- 13 percent better than its closest challengers Singapore and the U.S.

  • Study: Canadians embrace e-government

    We may complain about our government, but Canadians have embraced e-government with a passion.

    In January, 2004, about 10 million Canadians visited a government entity on-line, says comScore Media Metrix Canada, an on-line marketing firm.

  • Study: Citizens not using e-gov, prefer telephone

    Despite having invested billions of euros moving services and information resources online, governments around the world are still struggling to meet citizens’ growing expectations for better customer service, according to the results of a report from IT consulting firm Accenture.

    The study was a leadership assessment of the overall service maturity of 22 national governments in North America, Europe and Asia based on the breadth and depth of the e-government services they offer, as well as leadership assessments along several key categories. The company also surveyed 9,000 adults in the same 22 countries to uncover their perceptions and customer experiences interacting with their government online, in person or via phone.

  • Study: Denmark top country for e-business

    Global prospects for the information and communications technology (ICT) industry are looking much sprightlier than they have for a while. Enterprises are taking advantage of internet protocol-based services, mobile-phone usage is mushrooming in developing and developed economies alike, and broadband is taking off. But despite the proliferation of cheaper, more reliable technologies, the global e-business environment remains uneven, according to the 2004 edition of the Economist Intelligence Unit e-readiness rankings, conducted in co-operation with IBM’s Institute for Business Value.

  • Study: E-commerce environments best in U.S., U.K., Canada

    The United States, United Kingdom and Canada have combined strong political leadership with up-to-date communications infrastructures to create the best environments for e-commerce in the world, according to a study released Nov. 19 by management and technology consulting firm Booz Allen Hamilton Inc.

  • Study: E-gov entering adolescence

    Initiatives worldwide mature, focus on serving citizens

    E-government initiatives worldwide are becoming teenagers, at least in Internet time, according to a new survey. And countries are beginning to adjust their e-government strategies to better serve citizens, the survey found.

  • Study: E-gov slows in Europe

    E-government continues to expand throughout Europe, but growth is slowing and businesses have a distinct advantage in accessing online services over citizens, according to a new survey by Cap Gemini Ernst & Young.

  • Study: E-government in Central Europe

    In order to gauge the capacity of Central European countries to achieve the ambitious e-government goals set for them by the EU, and to gauge their progress to date, the Economist Intelligence Unit, sponsored by Oracle, has conducted a wide-ranging analysis of the e-government experience in the Central Europe region. The rankings cover the ten new and candidate EU members from Central Europe, as well another prospective member, Turkey.

  • Study: E-government slow on the uptake

    A majority of regular Internet users visit government Web sites only to gather information on topics of interest such as tourism or health, rather than to conduct online transactions such as filing taxes and applying for passports, according to a new research study released by Accenture.

  • Study: E-government still falling short

    E-government initiatives around the world still fail to meet citizens' growing expectations for better customer service, despite governments investing billions of dollars to move services and information resources online.

    This is according to Accenture's sixth annual global report on government service delivery, entitled “Leadership in Customer Service: New Expectations, New Experiences”.

  • Study: e-Government usage growth will need innovative stimulation says report

    A majority of regular Internet users visit government Web sites only to gather information on topics of interest such as tourism or health, rather than to conduct online transactions such as filing taxes and applying for passports, according to a new research study released yesterday by Accenture.

    Since 2002, the UK has slipped from 6th to 9th position and is growing more slowly than other developed countries, says the research.

  • Study: E-Government Won't Succeed Without Some Marketing

    Though not nirvana, a federal advisory board says e-government services can save time and money, aid small businesses, simplify bureaucracy, encourage participation in government and discourage corruption--if, that is, agencies deploying services on the Internet market the new features broadly

  • Study: Europe makes greatest gains in 'e-readiness'

    Europe is creating a thriving e-business environment by driving broadband growth and investing in public and private Internet initiatives, according to a report released Wednesday.

    The Economist Intelligence Unit (EIU) released its sixth annual ranking of the "e-readiness" of 65 countries, rating them on factors such as Internet access, mobile penetration, innovation and investment.

  • Study: Europe makes greatest gains in 'e-readiness'

    Europe is creating a thriving e-business environment by driving broadband growth and investing in public and private Internet initiatives, according to a report released Wednesday.

    The Economist Intelligence Unit (EIU) released its sixth annual ranking of the "e-readiness" of 65 countries, rating them on factors such as Internet access, mobile penetration, innovation and investment.

  • Study: Global E-Government Efforts Weaken

    Despite having invested billions of dollars moving services and information resources online, governments around the world are still struggling to meet citizens' growing expectations for better customer service, according to the results of a study released Thursday by Accenture.

    The study, "Leadership in Customer Service: New Expectations, New Experiences" which surveyed 9,000 adults in 22 countries, revealed that all countries experienced a drop from previous years' overall e-government maturity scores. The average score, which measures how well governments are delivering services across multiple channels, was just 39 percent. Only Canada scored more than 50 percent. Countries that fared worse tended to be those with an emphasis on solely the e-government aspects of service delivery.

  • Study: Government Spending More on IT

    Despite the economic downturn, spending in the federal sector continues to grow, spurred by homeland security initiatives and e-government, according to a recent research report.

  • Study: Governments hit internet technology 'plateau'

    The advance of e-government across the world is slowing and governments need to find more innovative ways to persuade citizens to use on-line services, Accenture, the business services and consultancy company, said on Sunday.

  • Study: New ways needed to encourage citizens to use eGovernment services

    A majority of regular Internet users visit government Web sites only to gather information on topics of interest such as tourism or health, rather than to conduct online transactions such as filing taxes and applying for passports, according to a new research study by Accenture.

    The study, "eGovernment Leadership: High Performance, Maximum Value," is Accenture's fifth annual global study of electronic government, or eGovernment, which is defined as governments providing information about services, as well as the ability to conduct government transactions, via the Internet.

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