ICT helps governments to deliver services to the citizens with greater accountability responsiveness and sensitivity. Using ICT we could eliminate the classic hierarchical bureaucratic system, as information can be simultaneously shared across different levels and people. As volumes of transactions and information can be electronically handled and delivered over a wider area through web, qualitative services become possible in least time, in least cost, in least difficulty and in greater convenience.
Researchers have found that corruption severely affects a country’s development because it takes resources away from the economy, leads to uncertainty and impairs investment. Administrative reforms, often, have focused on procedural details and restructuring of systems and processes of government organizations. The basic objective of these reforms is to enhance capacities of the systems. ICTs can be used and are being used now to give further impetus to the process.