Increasing profit a few hundred per cent, saving billions of dollars in technology costs, operating complex data systems in real time, transforming appropriate business models, improving operational efficiency and personalising customer experience on large-scale digital platforms at fast speed were the benefits of digital transformation, said Dr. Phương Trầm, FPT head consultant on digital transformation and former DuPont CIO at a seminar in Hà Nội this week.
Digital transformation in organisations and businesses is the process of changing from traditional models to digital enterprises by applying new technologies such as Big Data, the Internet of Things (IoT) and cloud computing.
Read more: Vietnamese enterprises to boost digital transformation
With the strong development of science and technology, some localities in Việt Nam are in a rush to make changes and become smart cities.
According to a United Nations report released in November, the e-government development index of Việt Nam had risen five places in the past five years, making Việt Nam one the top countries for e-government development.
Read more: VN: Localities rush to adopt smart city technology
The Hanoi City People’s Committee announced a decision to establish a steering committee on building the municipal e-government on February 15.
According to Decision No.699/QD-UBND, Chairman of the municipal People’s Committee Nguyen Duc Chung will head the committee, while Vice Chairman Ngo Van Quy will be the deputy head.
Read more: VN: Hanoi to establish steering committee on e-government
Minister and Chairman of the Government Office Mai Tiến Dũng speaks to Hải Quan (Customs) online newspaper about plans to develop e-Government in the near future.
Q: Can you tell us about the positive and negative sides of IT development in Việt Nam?
The idea of building an e-Government started in 2000. After 18 years, quite a lot of positive changes in technology application have been reported in most administrative offices nationwide. Information technology has been applied in public administrative service centres in 39 out of 64 cities and provinces across the country. In these localities, State agencies now share data with each other, most notably in the fields of taxation, customs services, social insurance and healthcare. However, it is still not at the desired level.
Hanoi’s authority has exchanged experience with the world’s leading smart city authorities as well as IT corporations
Hanoi has developed a strategy and roadmap to build smart city by 2025, along with the project titled “The smart city ICT architecture for Hanoi”. Hanoi is developing this smart city with the goal of building an e-government.