Considering the scope of the Ekurhuleni municipality, the processes behind executing day-to-day municipal activities – both internal and external – has proved challenging especially when considering that processes were previously implemented through limited automated means.
He said technology would connect the "central" government to four main entities: its employees, local government, citizens and businesses.
Primary healthcare in South Africa is notoriously overstretched and under-resourced, making the daily demands of record-keeping, home visits and patient monitoring a challenge for workers.
Telemedicine — the remote provision of healthcare using information and communications technology (ICT) — holds great promise for a country with a shortage of healthcare workers. It is also an opportunity for innovative private-service providers.
Read more: ZA: Mobile technology supports frontline health workers
Even though SA is being hit by welcome waves of free WiFi hubs, not all of them have struck a delicate balance between bridging the access gap and fuelling meaningful, long-term engagement on their platforms. But every now and then, you see something that reminds you getting connected is just a small step in the grander scheme of things.
The ‘Smart City' app is designed to integrate a range of services offered by the municipality. It is a responsive service delivery tool designed to enable municipalities to interact with their customers in real-time. This, in turn, not only saves the customers from having to queue at service points, but also allows speedy resolution and communication of cases. In this way, it can serve as the ultimate customer participation and customer relations tool for municipalities of all sizes.
Read more: ZA: DynaTech launches 'Smart City' app to reinvigorate municipal service delivery