Government has not improved much in any of the categories used to rank the countries its best progress being a 9% improvement in the area of customer relationship management.
Weiterlesen: South Africa: State Slow Off the Mark With E-Government
Kreizman, who specialises in public sector research and is visiting SA, says e-government lessons learnt in the US and UK show that focusing on the portals that deliver services to citizens and the interoperability between various government departments give the best results.
E-government technology systems increase efficiency and reduce duplication of processes, thereby delivering cost savings to local authorities.
Weiterlesen: South Africa: E-Government Systems Help Deliver Essential Services to the Poor
"South Africa is the only African country in the survey and was competing against First World countries. In this light it's not bad at all," said Webster who as part of Accenture, a global management consulting, technology services and outsourcing company, surveyed 22 country's "e-government" ability.
Weiterlesen: South Africa: Strategies for E-Government: Lessons Learned