Both e-government provision and digital and computer skills have come on leaps and bounds over recent years. But how important is digital literacy in getting the most out of e-government services? According to new research from Slovenia carried out by Bojan Cestnik and Alenka Kern, it is possibly less important than administrative literacy in this regard.
According to the Capgemini benchmark study of the e-Government field in Europe, online availability and the sophistication of services for citizens and business have steadily improved over the last decade. The actual average for national online availability in Europe has reached an impressive 74%, while the online availability for local public services stands at 63%. Modern usability features are present on 78% of government websites. However, the ease and speed of use of the same websites scored at only 58%. Although the online availability and sophistication of e-Government services have achieved remarkable level of development in EU, citizen participation and engagement have not followed the same pattern. The figures for the year 2014 show that 54 % of EU citizens are non-believers or potential drop-outs from e-government services. According to this data there is much to be done if we want to increase the citizens’ participation and engagement.