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Dienstag, 3.06.2025
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Customer Contact Service Center

  • India: Uttar Pradesh: Body to monitor e-governance service centres in state

    The state government has constituted a committee for the smooth functioning of Common Service Centres (CSCs).

    The 13-member committee headed by principal secretary (electronics department) and the chief executive officer of Centre for e-Governance (CEG) will regularly hold its meetings at least once every month.

    A government order has been issued in this connection by the Department of Information Technology and Electronics on Monday.

  • India: Uttar Pradesh: The missing e-link

    Ashutosh Shrivastava does not, as the saying goes, believe in giving a man a fish. The ex-serviceman would rather develop businessmen. His job entails finding village-level entrepreneurs, or VLEs, for a private company and training and supporting them to run Internet-enabled kiosks in rural Uttar Pradesh. All this under a national scheme for promoting e-governance services, the National e-Governance Plan, which works on a public-private partnership model. That the scheme has seen only partial success in the four years since it was announced has not doused his zeal for pushing rural entrepreneurship. “If I select a VLE with the right aptitude and train him how to do business, he can earn a living even by selling ice to an Eskimo,” he says confidently.

  • India: Uttar Pradesh: Villages soon to avail utility services at the click of a mouse

    Computerised utility services like issuing income certificates, digital photography for forms, knowing market rates, have become a reality for the rural population of Malhaur village in Lucknow.

    The state government is ready with its first common service centre (CSC) — Guru Computer Centre — at the village. The centre, catering to the people of six villages of the area and run by a woman village level entrepreneur (VLE), is ready to be formally inaugurated by Chief Minister Mayawati.

  • India: West Bengal to Set Up CSCs

    In accordance with the National e-Governance Plan (NeGP) of government of India, 100,000 Information and Communications Technology (ICT) enabled e-Kiosks will be set up across the country. Interestingly, West Bengal emerged as the first state in India to finalize the Request for Proposal (RFP) and to sign the Master Service Agreement (MSA).

    Under the NeGP - announced by Prime Minister Manmohan Singh - implementation of Common Service Centers (CSCs) is the most important of the 4 pillars of the NeGP.

  • India: West Bengal: BSNL makes payment of bills easy in villages

    From July onwards, the state's rural populace will not have to travel a long distance to submit their telephone bill payments to the 'nearest' BSNL office. Making the process hassle-free, Bharat Sanchar Nigam Limited’s West Bengal circle have signed an agreement with Srei Sahaj e-Village Limited and West Bengal State Rural Development Agency of panchayat and rural development department, today.

    This agreement aims to enable the rural mass to submit their landline and mobile phone bills through common service centres or Tathya Mitra Kendras set up by Srei Sahaj e-Village Limited across 14 districts of the state under the National e-Governance Plan (NeGP). To avail the service, one would have to go to the nearest common service centres located in gram panchayat office or block office whichever happens to be within their reach.

  • India: West Bengal: Calcutta: Service centres to ease civic woes

    Come Tuesday, you needn’t go to the Calcutta Municipal Corporation (CMC) offices to deposit property tax and licence fees. Two retail civic outlets will be launched as part of the CMC’s Rs 100-crore e-governance drive.

    The e-Calcutta Citizen Service Centres — one on KN Sen Road near Bijon Setu and the other at VIP Market in Kankurgachhi — will be inaugurated by municipal affairs minister Asok Bhattacharya and IT minister Debesh Das on Monday. They will start operations on Tuesday.

  • India: West Bengal: Kolkata Municipal Corporation starts e-transaction centres

    The Kolkata Municipal Corporation (KMC), for the first time, started computerised citizen service centres, where people will be able to make municipal transactions without queuing up at the KMC headquarters, a top official said Tuesday. The two centres, named ‘e-Kolkata Citizen Service Centre’, were inaugurated Tuesday at Kasba and Kankurgachi areas in southern and northeastern parts of the city respectively.

  • India: Wireless Broadband in 5000 Rural Blocks to extend support through USOF

    DOT will connect 5000 blocks in the country by wireless broadband soon after allocation of spectrum through the proposed e- auction later this year. This will be done with support from DOT’s Universal Service Obligation Fund (USOF). Villages coming within a radius of 10 Kms of the Taluka/Block headquarters shall be covered by such connectivity. An estimated 40 institutional users will benefit from the wireless broadband given to each Block. These include schools, public health centers, village Panchayats and the Community Service Centers (CSCs) meant to provide e-governance and data services to the rural areas. The detailed guidelines for spectrum auction were announced by the Ministry of Communications and IT early last month and the process is likely to be completed this year. DOT has already initiated action for selecting an agency to conduct the e-auction.

  • Indian state of Telangana to launch village-level online service centres

    One-stop shops to provide rural communities with access to online services.

    Telangana state in India will set up one-stop shops to deliver online services to villages, announced K.T. Rama Rao (pictured), Minister for Panchayat Raj and IT.

    The e-panchayat initiative will see village government units connected with internet, allowing them to offer payments of tax, pensions and employment benefits, and provide information on crop prices and employment opportunities.

  • Jordan: Call centre offers short cut to gov’t services

    To check on your application for a job vacancy at the Civil Service Bureau (CSB), you do not have to go through the hassle of turning up personally at CSB's headquarters and standing in a long queue.

    All what you need to do is to call the National Contact Centre (NCC) for Government Service on 065008080 and you will get the information you need within minutes.

  • Jordan: Call centre to handle citizens' complaints

    In a bid to improve and expedite public sector services, a call centre was launched Sunday to receive complaints and suggestions regarding the performance of public entities.

    The centre, which is directly connected with liaison officers at the country's 130 ministries and public entities, enables citizens and non-Jordanians living in the Kingdom to lodge complaints and comment on any services provided by public entities.

  • KE: IT technology will transform public service delivery

    Services to be available include immigration documents, licenses and birth certificates...

    The Kenya government on Wednesday launched a program that will transform the way the state agencies and departments deliver service to its citizens.

    Prime Minister Raila Odinga said the main aim of the project is to improve the quality of life through fast tracking of delivery of public services and projects.

    “The transforming the Kenya program will utilize 100 day Rapid Results Initiative (RRI) cycles as well as information technology (IT) to ensure that services promised are delivered.

  • KZ: First public service centre for immigrants opens in Astana

    The Government for Citizens Corporation launched Jan. 12 the first public service centre for immigrants and a digital public service centre in the capital.

    The immigration service centre is located at 31 Imanov Street and is open from 9 a.m. to 6.30 p.m.. Applicants can receive a medical examination, fingerprinting and issue an insurance policy and get an individual identification number.

  • KZ: Public Service Centres are implementing president’s address

    Kostanai Public Service Centres are widening the range of services.

    Last year over 13 thousand residents have received the electronic digital signature and are using services of the electronic government. This place in the Kostanai Public Service Centre is like a school. Ainur teaches people to work with the e-government portal.

    Ainur Mukanova, Consulting Officer: It means that they will be able to receive all state services at home with the help of the internet. They need not to go somewhere. It is very convenient. They are sending a request, receive a document, and then take it to where it is necessary.

  • LK: Government Info Centre received 1.3 mln calls in 2010

    Sri Lanka's Government Information Centre (GIC) call centre, a part of the e-Sri Lanka initiative, is being used as a "digital intermediary" by citizens that are usually categorised as being at the "bottom of the pyramid" in terms of their earnings.

    These people are said to favour calling GIC's 1919 telephone number for information on access train schedules, foreign employment opportunities, crop prices, etc. It has also resulted in GIC having received over 5 million calls so far, including 1.3 million calls in total in 2010 and 1.5 million calls expected by end-2011, according to Wasantha Deshapriya, the Programme Head for the Re-engineering Government unit at Sri Lanka's Information and Communication Technology Agency (ICTA), the organisation overseeing GIC.

  • Meghalaya the first to start CSC in eastern India

    Meghalaya will be the first state in Eastern India to start the Community Service Centre (CSC), a mechanism that will replace the malfunctioning centrally sponsored Community Information Centre (CIC). The CRCs will replace the CICs after the latter’s failure to reach and provide the people with all the needed basic facilities on-line. With the centre out to abolish the CICs and integrated them with the CRCs, the Government of Meghalaya is all set to sign a MoU with BASIX, a multi-national company to set up 225 CRCs in all the rural areas in the seven districts of the state.

  • National Contact Centre to Create 200 Jobs for Bahrain Nationals

    The government plans to create 200 more jobs for the nationals with the establishment of National Contact Centre, worth BD109,500. Most of these jobs are expected to be filled by women candidates.

    The first-of-its-kind centre will be run by the Bahrain e-Government Authority. It aims to improve public access to government departments by providing a range of services under one roof — including information on office locations, document requirements, government procedures, laws and visa regulations, among other things, a statement highlighted last week.

  • New contact centre firm launched in Bahrain

    Bahrain has launched a company that will offer contact centre services to public and private sectors and will also operate the National Contact Centre, which provides eGovernment’s integrated services.

    Silah Gulf is an addition to the other service delivery channels including the national portal (bahrain.bh), the mobile gateway and the eServices centres.

    Silah Gulf is one of the leading initiatives for the Bahrain government towards contributing to the national economy to develop employment opportunities for Bahrainis.

  • Österreich: Wien: Front Office für den 4. und 5. Bezirk eröffnet

    Das siebente Front Office Wiens wurde Dienstag von Vizebürgermeisterin Grete Laska eröffnet. Dieses Servicezentrum Wienzeile befindet sich beim Magistratischen Bezirksamt für den 4./5. Bezirk und wurde in einem Anbau auf über 500 Quadratmetern gestaltet. Wie die anderen Front Offices bei den Bezirksämtern bietet es längere, kund/innenfreundliche Öffnungszeiten: Montag bis Mittwoch 8 bis 16.30 Uhr, Donnerstag 8 bis 18 Uhr und Freitag 8 bis 15.30 Uhr und rasche und unbürokratische Erledigung von Amtswegen an einer Stelle. Im neuen Front Office sind Meldeservice, Passservice, Fundservice, Parkraumbewirtschaftung, Gewerbeservice (über Stiege im Halbstock eingerichtet), die Stadtkassa für den 4. und den 5. Bezirk und die Außenstelle des Bürgerdienstes für die Bezirke 4,5,6 und 7 untergebracht.

  • PK: Govt to establish e-centres

    The government has decided to offer e-services in telecentres, which are going to be established in the rural areas of the country.

    Anusha Rahman, Minister of State for IT and Telecom, chaired a meeting on Wednesday regarding the establishment of telecentres in the country’s rural areas.

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