IfG.CC -
Institute for eGovernment

He stated that introduction of Salik top-up as the first system to be covered by Mobile Payment System would be widely received since topping-up of Salik account is a recurrent business for motorists in Dubai, particularly under Phase II of the Toll Gate System.

The Salik scratch cards are available in denominations of Dh50, Dh100, and Dh200. Earlier, motorists had to top up their Salik accounts at the customer service centres of the Dubai Roads and Transport Authority (RTA) or petrol stations.

Dubai eGovernment has announced that the Roads & Transport Authority (RTA) has joined its recently launched electronic raffle promotion called "Best Online Customer." Customers using the Dubai eGovernment portal to conduct ePayment transactions from August 1 to October 22, 2008, will automatically be included in the raffle, with random draws to select winners.

Motorists in Dubai will now be able to renew their vehicle registration and driving licences over the phone with effect from November 1, said a senior official at the Dubai Roads and Transport Authority (RTA).

"Instead of driving down to RTA offices and waiting in queues, customers can simply call the RTA's call centre to renew their vehicles' registration," Mattar Al Tayer, Chairman of the Board and Executive Director of the RTA said yesterday.

The Higher Organising Committee of the Dubai Award for Sustained Transport (Dast) recently launched a webpage posted as a link on the website of the Roads and Transport Authority (RTA) to promote Dast online.

The move is part of a new strategy to present the third edition of the award and showcase the e-services offered by the RTA in keeping with the Dubai eGovernment drive.

Customers can log on to the Salik web site (www.salik.ae) to add credit to their Salik accounts from home or office.

The new service is a vital addition to an array of customer-friendly services already available on the web site, which offers subscribers full access to information on their Salik account, the RTA officials said.

Launching the service Al Tayer said: "RTA is keen on diversifying the channels through which its services are delivered to customers including the use of sophisticated communication technologies and e-services, recalling that RTA has developed an integrated strategy for converting its services to be offered them online in keeping with the vision and drive of the Dubai e-Government".

This will enable users obtain information about violations made by their vehicles, and raise possible objections to the offences reported should they have some reservations, and follow-up the process till clear-cut replies and satisfactory solutions are concluded to their objections.

The Roads & Transport Authority (RTA) in Dubai has recently obtained ISO 2000 certification for the quality standards of the IT services offered, in recognition of RTA efforts in applying the best practices and standards provided for in the IT Infrastructure Library (ITIL) standards. Thus RTA has become only the second Government Department at Dubai Government level, and the fifth across the UAE to obtain this certification.

H.E. Mattar Al Tayer, Chairman of the Board and Executive Director of the RTA, received the Certificate from the CEO of RTA Corporate Technical Support Services Sector Abdullah Al Madani and the Director of RTA IT Department Abdullah Al Bastaki.

Ahmed Hashim Bahrozyan, CEO of Licensing Agency at RTA, said: "The Agency has received 1492 online transactions, comprising two types: vehicle registration renewal, and driving licenses renewal. Vehicle registration transactions accounted for the larger share as the Agency has received 1308 online transactions of this type over five months; namely June (220 e-transactions), July (260 e-transactions), August (235 e-transactions), September (256 e-transactions), and October (337 e-transactions). As for driving licenses renewal, the Agency has received 184 online transactions during the same period."

Engineer Maitha bin Adai, CEO of RTA Traffic & Roads Agency, said that the purpose of upgrading the design of the website was to provide users & subscribers of the system with access to the service in a record time and a highly convenient style. Referring to the added features of the rejuvenated website she said: “It has a bilingual Front Page (Arabic & English) and a box to display the latest and key information, events and news of the system in the form of Links, where users can toggle between them to access the required information or surf the News Archive. The Portal provides an integrated package of the latest services along with a full explanation of the new features.

The move is aimed at covering both the shape & content as well as easy access to information in a speedy and highly accurate manner, the authority said in a statement.

Dubai eGovernment has announced that it has recently conducted its historic first meeting of all Dubai eGovernment employees during which the general strategy and direction of the newly established government department were presented. From being a government initiative, Dubai eGovernment has been made a full-fledged government department after H.H. Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE, issued in his capacity as Ruler of Dubai, law no 7 of 2009 establishing Dubai eGovernment department and appointing Ahmed Mohammed bin Humaidan as Director General.

''Such a life will provide the ID card holders with easy movement, thus saving both time and energy, Sheikh Saif stated today on the occasion of the opening of the forum and exhibition of ID cards in the capital.

At present, people with accounts at the Emirates Bank and the Dubai Islamic Bank can process their Salik account transactions with the RTA through those bank accounts.

The on-line recharge service, available on Salik's official website www.salik.ae, enables users to add further credit to their Salik account through three payment options: credit card, e-dirham or direct debt from the user's bank account.