Digital transformation is becoming an important pillar in the development strategies of all nations. In Viet Nam, the goal of building a digital government has been clearly defined with people at the centre, data as the foundation, and technology as a tool.
Online public services are considered the test of the effectiveness of this process. Lessons from pioneering countries show that for technology to truly serve the people, the decisive factors lie in governance mindset, the digital capacity of officials, and the engagement of the community.