Singapore, South Korea & Japan best in region for online service delivery - UN E-Government Rankings
These countries were ranked highly because of “their integration of e-services, expanded roll-out of mobile applications and provision of opportunities for e-participation,” the report explained.
Australia and New Zealand also made it to the top 20, scoring 8th and 15th respectively.
Singapore has an advanced government web presence, mobile accessibility, and is currently integrating its web services through the redesign of business processes, which cut across agencies.
South Korea is notably strong in e-participation, having launched its Government 3.0 programme, which encourages citizens to discuss government policies and contribute suggestions.
New Zealand was highlighted by the report for its commitment to user security and privacy as it seeks to put all new services online by 2017.
These measures are “recognised as paramount in building public trust in public services,” the report said. It also praised “collaboration among departments, supported by strong leadership in the form of a Government Chief Information Officer.”
France was the best-placed country because of its “ongoing action to improve the quality of public services, integrate governmental websites and encourage consultation with citizens on both public policy and service delivery methods.”
The survey analysed the online services that all 193 UN member countries provide in the fields of education, health, finance, labour, social welfare and e-environment - a new category for the survey this year. There was also a focus on e-procurement, and the availability of multiple services through one website.
Researchers examined the availability of basic features including the ability to find government websites on search engines, regular website updates, access in more than one language, a site index and a help/FAQ feature.
The survey also assessed the availability of advanced features including an online privacy statement, security settings and a tag cloud or hot topics section on the website.
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Autor(en)/Author(s): Kelly Ng
Quelle/Source: futureGov, 26.06.2014
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