Residents are increasingly looking forward to a wired local government. When asked about preferences in their choice of media for dealing with the services in the near future (3 years time), respondents viewed new media favourably. The most popular option emerged as being via a traditional call centre (30%), followed by via the Net (19%), a local office (15%) and through the Post Office (10%).
Respondents vision for an electronic future was perhaps clearer when questioned as to specific activities. When asked which activities they would be prepared to do electronically, nearly three fifths (57%) of all adults thought they would choose to carry out a local government activity electronically.
The study also reveals that just over a third claimed that they would vote in a local council or general election (38%); apply for/renew a passport (37%); book an appointment with a GP (37%);get health information via NHS Direct (37%); renew their car tax (36%); notify their council of a fault (35%); or renew their TV licence (34%). Less encouragingly, a third (31%) stated that they would not expect to interact electronically at all.
The KPMG research was conducted by MORI, interviewing 2,028 adults aged 16+ in their homes during February 21 to 26, 2002. Comparisons were made with the 2001 KPMG e-Government survey, conducted by MORI between February 15 and 20, 2001.
Quelle: Daily Research News Online