Commissioned by the Australian Government Information Management Office in the Department of Finance and Deregulation, the survey was the fourth in a series exploring Australians’ use and satisfaction with e-Government services.
Minister for Finance, Lindsay Tanner, said the survey results showed the increasing importance of online service delivery and the potential for new technologies to play a role in helping Governments engage with citizens.
“Research such as the Interacting with Government study highlights the opportunities we have to improve Government services by applying new technologies, providing secure and trusted environments and making the ways of interacting with Government simple, convenient and easy to use,” Mr Tanner said.
“Citizen-centric delivery of Government services is evolving; Governments must continue to keep pace with technological change and meet public expectations about how Government services should be delivered.”
He said the Government would conduct trials involving Web 2.0 technology use in community consultations as a result of the Interacting with Government: Australians' Use and Satisfaction with e-Government Services – 2008 survey results.
Mr Tanner said the results showed older Australians were using the internet more, and Australians of all ages were using it to contact the Government.
He said new technologies were being used by all age groups across all regions of Australia.
Mr Tanner said many people who used the internet to contact Government also used blogs, social networking websites and wikis.
Interacting with Government: Australians' Use and Satisfaction with e-Government Services – 2008 was available from www.finance.gov.au.
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Quelle/Source: PS News, 19.01.2009
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