The finding comes from a survey of 112 executives in the Asia-Pacific region.
The Australian executives in the government sector say there are few systems and processes in place to enable their organisation to make full use of the internet.
The number of legacy systems in Australian government organisations may be the hindering factor, the survey finds.
Less than 20 per cent of Australian government IT executives say most or all of their departmental processes are fully automated, the survey finds.
Cost savings are identified as the main reason for going down the e-government path.
The survey finds there are concerns about the knowledge management aspects of enabling citizens to do transactions online.
Nearly two-thirds of respondents say knowledge transfer is either an ad-hoc, informal process or is barely done.
More than 56 per cent of respondents report that there are no records management systems in place to assist with the retrieval of information.
The survey finds that Hong Kong and Singapore have the highest rate of internet-enabled process automation in government at "about 80 per cent".
Autor: Kelly Mills
Quelle: Australian IT, 14.03.2006
