There are many reasons organisations are implementing Document Management Software (DMS) to replace traditional paper filing systems, from superior organization and security to increased productivity and profitability. However while many anticipate the paperless office presents a win-win equation for both businesses and their customers, uptake is stalled in many industries as different inherent barriers prevent what seems to be a natural migration. It is now possible to manage volumes of documents that could have a nightmare only a decade ago. Businesses are realising the benefits and successes of moving towards a paperless environment.
Read more: AU: What's holding up the paperless push in document management?
Late in January, Minister for Communications Malcolm Turnbull created the “Digital Transformation Office”, designed to give a measure of coherence to various initiatives the minister has espoused since coming to office.
The DTO's heritage dates back to August 2013, just prior to the election, when Turnbull set forth his “Policy for E-Government and the Digital Economy”. Its main policy measures were:
- To work with the private sector on digital identity, digital mail, and government payment systems;
- Accelerate the rollout of “government 2.0”, with a focus on open data initiatives, online engagement, and departmental transparency;
- Cut down ICT duplication and fragmentation, with more shared services among small agencies;
- Promote whole-of-government ICT goals while acknowledging “the decentralised Australian Public Service and differences in scale and capabilities across agencies”.
Read more: AU: Turnbull's Digital Transformation Office: will it learn from the UK experience?
The Digital Transformation Office launches this week. Here are three ways government can live up to its digital vision.
No sector symbolises the transformative power of digital quite like government.
Government and the Global CEO, a March 2015 study conducted by PwC, found that government digitisation can create opportunities for better self-service, customisation and automation – benefits that could create sweeping wins for performance and turn existing operating models on their head. It also discovered that 64% of state-backed CEOs are concerned about the speed of technological change, a statistic that highlights the importance of creating a digital roadmap that works.
Read more: AU: Setting sail: how government can live up to its digital vision
The huge uptake of state online payments and ATO’s MyTax service can overshadow the gradual impact on those who struggle with change. In the push for e-government, we can’t forget those with low digital literacy. Use plain language — and get rid of CAPTCHAs.
Although moving more government services online can reap great benefits, it can also end up excluding older people and migrants if government does not provide sufficient assistance, argues a report from the Organisation for Economic Co-operation and Development.
Read more: AU: What’s holding back uptake of next-gen public services?
New developments driven by IoT and M2M - cities leading the chargeSmart Societies based on Big Data.
M2M (machine-to-machine) and IoT (Internet of Things) linked to data analytics (big data) developments are accelerating, and as more companies enter this sector and spend money on developing it, we will see further astonishing innovations emerge over the next few years. Applications are already being used in infrastructure, telecommunications, healthcare, education as well as in government; we will address this in detail in this report.