The survey, commissioned by the National Electronic and Computer Technology Centre (NECTEC), and carried out by Chulalongkorn University's Sasin Graduate School of Business Administration, found that government IT workers generally held low-level positions at their organisations, and that they "failed to hold positions whose seniority reflected their skill levels". Obstacles to skills development among government IT workers were listed as poor remuneration, huge diversity of work that IT workers are required to cover, and increasing tendencies to outsource government work.
The survey was based on questionnaires from 1900 government workers, all of whom described themselves as computer users, which were then compared with data from the United Kingdom, Singapore and the US.
Advocating urgent measures to redress the skills shortage, the report noted that requirements for all civil servants to be able to use computers are becoming even more important with the development of Thailand's e-government services.
Quelle: Public Sector Technology & Management, 16.09.2004
