This is in addition to the £435,000 funding already available for service improvements. The council wants to provide better access in a number of ways including working with district councils to set up more information centres, answering general queries from a new customer services centre and providing a clearer and more comprehensive website.
The extra funding is designed to help councils meet the "e-Government" deadline of 2005.
Paul Adams, director of corporate resources at the county council, said: "We will continue to train our staff to offer an excellent quality of service, and to focus on providing better access to all of our services no matter how people choose to contact us."
Up until now, councils have received £200,000 a year for showing they were making progress against e-Government targets.
Norfolk County Council will receive £350,000 in 2004/5 and a further £150,000 for 2005/6 totalling £100,000 over the two-year period.
Quelle: EDP24, 20.02.2004
