Ministers are being asked to consider proposals to make eGovernment channels 'compulsory' for the internet-savvy for transactional services such as e-filing, according to an alleged leak from the high-level efficiency review being headed by Sir Peter Gershon, outgoing chief executive of the Office of Government Commerce. Yesterday's Financial Times reports that the review will call for the 'e-capable' section of society, which supposedly includes businesses, accountants, higher-rate taxpayers, young people and students, to be compelled to use online services for tax returns, benefits and student claims. To cater for those falling outside this group, the FT says resources could be increased for call and contact centres, with Jobcentre Plus offices becoming 'one-stop' government shops for working age enquiries.
It also reports that to streamline public sector procurement - a priority area identified by the review last October - Sir Peter is urging the Government to create more "world class" buying agencies, covering areas including back-office services, such as finance and personnel. The FT carefully highlights, however, that the report is an 'interim' assessment and the evidence base is "subject to change".
Quelle: Contractor UK, 17.02.2004
