The five-year deal is the second of two independent shared service centers under the Cabinet Office’s strategic plan for next-generation shared services, which aims to save £600m per year.
This second shared service center will be the divestment of shared service centers currently operated by the Department for Work and Pensions, Department of Environment and Rural Affairs (Defra) and the Environment Agency.
On December 28th, 2012 the UK Government announced plans for significant changes in their corporate shared services.
The Next Generation Shared Services Strategic Plan outlines how government departments and arms-length bodies will share functions to deliver potential savings of between £400 and £600m ($650-$975m) a year in administration costs.
There will be a maximum of five Shared Service Centers (SSCs).Two SSCs will be independent of any single customer, and three SSCs will be standalone in terms of operations but will be subject to performance monitoring. There will also be a Crown Oversight Function responsible for governance.
The two independent SSCs will be provided through the divestment of the Department for Transport (DfT) SSC to an outsourced provider and the second will be built on the Department for Work and Pensions (DWP) SSC.
The contract for the first Independent Shared Service Centre (ISSC1) went to arvato UK & Ireland, a business process outsourcing (BPO) partner. Under the agreement.
More information on the tender can be found online.
Stephen Kelly, Chief Operating Officer for Government, will oversee the program as Senior Responsible Officer and will work with departments to drive through the transition.
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Autor(en)/Author(s): Sarah Feurey
Quelle/Source: Shared services link, 22.04.2013
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