The survey, conducted at this month's GC 2003, showed that on-line services are most commonly used for sourcing contact details (67 per cent), for conducting research on Government departments (51 per cent) and filling in forms such as tax returns (37 per cent). One in ten respondents felt that it was appropriate to make complaints on-line, but only seven percent said they would be happy giving credit card details or making financial transactions on-line.
In contrast, 97 per cent of public sector employees stated that they already use commercial sector on-line services for transactions such as banking or purchasing of goods. This highlights a higher level of trust with sensitive information towards private sector organisations.
"The results show that the divide between the take-up of private and public sector on-line services is narrowing but the Government still has some way to go to improve take-up among members of the public," said Sara Nicholls, Sales and Marketing Director, Public Sector, LogicaCMG.
"Increasing confidence in Government on-line services will be key in increasing take-up of core e-citizen services, both those that are transactionbased, such as paying council tax, and non-transaction based service, such as filling in tax forms."
Pointing to the future, the research also identified that nine out of ten people would use on-line Government services again, citing a number of key benefits over using traditional forms of contact.
Thirty six per cent believe on-line Government services are quicker and easier to use, 33 per cent expect to save time in the future, 25 per cent considered it would save the Government and taxpayers money, and 10 per cent thought it would be more convenient.
NOTES TO EDITORS
The survey, undertaken by LogicaCMG, was conducted at Government Computing 2003, the leading event for all those at the heart of developing and improving Government services. The company took a representative sample size and interviewed them on a number of questions to assess the on-line use on Government and commercial services.
About LogicaCMG
LogicaCMG is a global solutions company providing management and IT consultancy, systems integration and outsourcing services. With additional expertise in wireless technology, the company supports clients across diverse markets including telecoms, financial services, energy and utilities, industry, distribution and transport and the public sector. Formed in December 2002 through the merger of Logica and CMG the company employs around 21,000 staff in offices across 34 countries and has nearly 40 years of experience in the IT services arena. LogicaCMG is listed on both the London and Amsterdam stock exchanges (LSE: LOG; AEX: LOG). More information is available from www.logicacmg.com.
Quelle: PRNewswire
