The council has announced a partnership with supplier Northgate to improve citizens’ access to council services and bring the performance of benefits assessment and claimant turnaround up to speed
- providing ‘one-stop’ services for local citizens;
- mobilising and joining up back-office systems to allow staff to access a range of information and improve the service they provide to customers;
- tracking the progress of customer queries more effectively;
- delivering performance and other management information;
- and speeding up benefits assessment and claim periods.
This modernisation comes after the opening of the Corporate Customer Contact Centre on June 1st, as the second stage of the council’s redevelopment scheme.
Councillor Mark Alcock, Cabinet Minister for Corporate and Support Services at South Ribble Borough Council said: “Local people should be able to access council services quickly and easily, and staff be provided with the tools to deliver accurate information and advice. We are delighted to be working with Northgate on this important project to improve the service we provide to our citizens by placing them at the heart of our customer service strategy.”
Quelle: Publictechnology, 27.10.2005
