Only 20 per cent of 35- to 54-year-olds and a mere ten per cent of over-55s would feel comfortable with accessing government services online.
People still overwhelmingly prefer to use the telephone or access government representatives directly, irrelevant of age, gender, region or socio-economic background. The analysts attribute this to the inexperience of most of the population with online services in general, and expect the situation to change as the population ages.
The government has conceded that its promise of having all government services online by 2005 is being challenged by such low acceptance rates. The report suggests that, indeed, governments may have trouble rationalising the money spent on e-services, with the widespread adoption of accessing services via the web still quite far off.
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Quelle: europemedia.net
