But while around 70% of government services are online, mostly these sites just provide information, as issues relating to security are still very much at large. Marsh believes the government should make important services a priority, in the event that all government services will not be available via the internet by that time.
Marsh also indicated that UK consumers have a big problem with trust, when it comes to the government, suggesting that they "trust the government less than anyone other than a foreign country".
Last month, a Taylor Nelson Sofres report identified the UK as one of the worst countries for the take up of e-govermemt services. Just 13% of adults accessed online services in the twelve months to September, compared with 57% in Sweden.
Quelle: netimperative