With some 200 000 logins per week, 'My Pages' is the self-service of the Agency's website - www.forsakringskassan.se - that has been adopted the fastest by the users of the site. The information campaign aims to make the service known by even more users, to thus make as many citizens as possible aware of the possibility to manage their own cases.
In the frame of the new campaign, the Agency has been communicating in particular on the possibility for the users of 'My Pages' to see the documents they received, to know when their benefits will be deposited and what their amount will be.
The campaign started on 3 September 2010 and lasted for three weeks. The staff of the Agency took part in short movies aimed at drawing interest from citizens. "By logging into My Pages, users will get full control [of their case] and avoid future surprises." said the project manager in charge at the Social Insurance Agency.
It is worth noting that the September campaign is actually a follow-up to an information campaign launched in the spring of 2010, where the users of the Agency's eServices were asked to provide suggestions for improving them. My Pages takes accounts of many of the requests that the Agency received.
'My Pages' includes the following services for users:
- Following up their case, including: allowances, temporary parental benefits, housing benefits, sickness benefits, etc;
- Checking that the relevant forms have been received;
- Seeing the amounts of the benefits they will receive;
- Knowing where the money will be deposited;
- Receiving SMS or email notifications for any new event relating to their case.
Further information:
---
Quelle/Source: epractice, 29.09.2010
Bitte besuchen Sie/Please visit:
