Other municipalities in Rhineland-Palatinate, in particular, Koblenz and Mainz will follow soon as they have already expressed their interest in participating in the project. Moreover, the 115 service will be expanded to the following cities of North Rhine-Westphalia: Remscheid, Solingen and Wuppertal.
Commenting on this, the State Secretary in the Federal Ministry of the Interior and Federal Commissioner for Information Technology, Cornelia Rogall-Grothe said: "The advantages of the single public service number 115 satisfy both citizens and the communities. An efficient and professional service ensures fast, competent and friendly provision of information. We have created a good basis for developing the D115 network and for transiting from the pilot to a regular operation service in 2011."
The D115 initiative is one of the leading projects adopted by the Federal Cabinet under the governmental programme 'Integrated and transparent management' on 18 August 2010. The aim is, even during the pilot phase, for more cities, counties and municipalities to adopt the 115 service. It is planned that all federal agencies will join the D115 network by the end of 2011. Thanks to this service, citizens will be able to obtain information on several issues such as pensions, family allowance or student loans (BAföG).
The 115 number is in operation from Monday to Friday from 8:00 to 18:00. 75 % of the calls are answered within 30 seconds by the service centre staff; 55 % of the requests are resolved during the initial contact. For the rest of the calls, a response is received within 24 hours during regular operating hours, by email, fax or phone.
Further information:
- Original Press Release - D115 Project (in German
- Governmental Programme 'Integrated and transparent management' - Regierungsprogramm 'Vernetzte und transparente Verwaltung' (in German)
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Quelle/Source: epractice, 22.10.2010
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