Erkki Liikanen Commissioner for Enterprise and the Information Society, said: "This survey gives a good insight into the actual usage and benefits of eGovernment. It provides a helpful guidance for public administrations wanting to improve the quality and the take up of their own on-line public services".
The survey was based on 28,114 users from 18 European countries, which, though a small sample, nevertheless provides interesting results. The study was carried out for the European Commission in support of the eEurope2005 action plan. By focusing on the views of users rather than on the supply side, the study follows a new approach to benchmarking eGovernment called for in the Commission's recent Communication (see IP/03/1300) and taken up in the Council Conclusions on "The role of eGovernment for Europe's future".
Quelle: InSourced, 02.12.2003