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Monday, 30.03.2026
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The European Commission is showcasing a family of five new online public services to the ” Borderless eGovernment Services for Europeans ” conference of the Polish Presidency in Poznan this week. The five projects have already demonstrated concrete benefits for citizens, businesses and governments during their pilot phases. eGovernment must not stop at national borders , and these five projects prove that it does not have to, making the lives of citizens and businesses easier, while being more efficient and cost effective than existing public services . The Commission provided half the funding for the projects (€62.67 million out of €125.34 million). Poland, currently holding the EU Presidency, participates in a project piloting the use of eDocument, eDelivery, eSafe and eServices for people working in the travel industry, real estate or construction, through its Institute of Logistics and Warehousing in Poznan

Read more: EU: Digital Agenda: Five new cross-border online public services

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The European Commission has urged governments across Europe to harmonise online administration systems into a single ICT framework to make it easier for businesses to work across the region.

Speaking in Poland, Neelie Kroes, vice president for the Digital Agenda, said that the European Union has provided the ability to travel, trade and work across the region, but that more needs to be done to streamline these systems.

"There are obstacles for businesses looking to operate cross-border. They must reclaim VAT from foreign administrations using procedures which are unfamiliar, lengthy or cumbersome," she said.

Read more: EC wants joined up e-government systems to improve business efficiency

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Virtual barriers were being thrown up where physical borders have long since been removed because national governments have developed online services in isolation instead of collaborating across networks, the European Commissioner for the Digital Agenda said today. Neelie Kroes warned that e-government had become a problem that added to people's frustrations rather than solving them, and said urgent reforms were needed to fulfil the potential of web-based government services – that could help Europe out of its current crisis.

Speaking at an e-government conference in Poland, Kroes said that the economic crisis was an opportunity to be "all the more ambitious" and make "long overdue" reforms to make services available across the European Union. She emphasised that going online should save money for governments, businesses and the public – but at the moment e-government was often too "trying or time consuming". Users should be put in control of services they "really want to use" and that work "smoothly and seamlessly".

Read more: EU: Embrace borderless e-government, urges Kroes

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The current global economic crisis has heightened the need for interoperable European public-sector digital services, according to European digital agenda commissioner Neelie Kroes.

Public-sector digital programmes need to be interoperable to encourage cross-border business, Kroes said in a speech on Thursday.

"For me the [economic] crisis underlines all the more the need to reform," said Kroes. "We should not shy away from, but actively seek out, new market opportunities. We should not be scared of, but embrace the possibilities of open data and joined-up service delivery."

Read more: EU: Kroes calls for joined-up e-government

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Cross-border e-government services offer a way out of Europe's economic woes, the European Commissioner reponsible for digital policy said today. The current crisis "underlines all the more the need to reform", Neelie Kroes, vice president of the European Commission told the 6th Ministerial eGovernment Conference in Poznan, Poland.

“We should be not more conservative, but all the more ambitious, in our quest to make public efficiency savings," Kroes said. "Genuine, cross-border e-government could help here. It could help put the citizen in the centre: it could strengthen the reality of the single market."

Read more: EU: Borderless e-government 'solution to euro-crisis'

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