In a groundbreaking move towards digital transformation, the federal government has officially launched Mesob, a one-stop service platform designed to integrate multiple public services under one digital system. Utilizing state-of-the-art technology, Mesob enables citizens to access a wide range of federal services online, eliminating the need for physical visits, long queues, and cumbersome paperwork.
Under the pilot phase, twelve federal institutions have come together to offer 41 essential services through Mesob. These services span across licensing, immigration, digital ID registration, investment facilitation, and more.
The participating institutions include:
- National Identification Service
- Immigration and Citizenship Service
- Document Verification and Registration Service
- Ministry of Revenue
- Ministry of Trade and Regional Integration
- Ministry of Employment and Skills
- Ethiopian Investment Commission
- Ministry of Foreign Affairs
- Educational Assessment and Examination Service
- Ethio Post
- Commercial Bank of Ethiopia
- Ethio Telecom
Each institution is also utilizing advanced digital communication technologies to ensure efficient service delivery and user support.
Officials described Mesob as a major leap toward a citizen-centered government, where accessing services is simple, transparent, and fully digital.
“This is a significant milestone in our journey toward a modern and efficient public service system”, a government spokesperson stated at the launch event. “Mesob represents our commitment to using technology to serve our citizens better.”
The government plans to evaluate the pilot program’s performance, gather feedback from users, and make improvements before expanding Mesob to cover more services and institutions across the nation.
---
Quelle/Source: Addis Insight, 26.04.2025
Bitte besuchen Sie/Please visit:
