“The achievement of e-Government is one of the main priorities of the Government," says Mark Carvallo, an avid Internet user. “I do all my business online and forms can now be downloaded without me having to go to their office. I don’t have to join the line for anything. “If the government follows through with their plan, we can look forward to an effective and operational e-Government which will facilitate better and efficient delivery of information and services to citizens." It still remains an open debate on how many people actually access government information online and those citizens who still prefer face to face meetings or phones calls to get their information by actually visiting government facilities. Five out of ten persons said ‘yes’, when asked if they used ttconnect.gov.tt or gov.tt to get information on government services. However, with over 20,000 hits per day, it still makes sense to see why the Government put so much effort and financial resources in online interactions.
So how much information is available online?
“Presently the public can access information on over 400 plus government services online," says Thomas. “At the same time, the public can access ttconnect.gov.tt through service centres in Arima, Bon Accord, Princes Town and St. James and kiosks at Gulf city, Piarco and Port of Spain." Government’s solutions are intended to improve cross-ministry communication and citizenship. While public sector organisations (at all levels) continue to face challenges with inter- and intra-agency communications – from emergency preparedness and management to budgeting and basic health and human services. The solution to these challenges is improving through collaborative work processes and streamlined sharing of information across public sector entities.
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Autor(en)/Author(s): Lisa Jessamy
Quelle/Source: The Trinidad Guardian, 29.07.2010
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