From shared Zalo groups to feedback platforms, the "Digital Village/Neighborhood" model is helping to connect citizens with the government more conveniently.
Moreover, technology helps to connect communities, encouraging people to work together to solve many problems that arise in daily life.
From digital connectivity to shared tasks
"Without having to travel much, I can still get information, know what projects are being implemented in the residential area, and what activities I need to participate in" - these are the benefits that Ms. Tran Thanh Huyen, a resident of residential group No. 2 (Ngoc Ha ward), has experienced from the online connection groups in her residential area when implementing the model "Digital Family - Civilized and Safe Alley - Building a Digital Residential Group".
According to Ms. Tran Thanh Huyen, information on environmental sanitation, security and order, surveillance cameras, and neighborhood activities is quickly updated through Zalo groups. Residents' feedback is also widely shared so everyone can stay informed. What Ms. Huyen appreciates most is that people who previously had few opportunities to talk can now easily learn each other's names, contact each other, and exchange information. These connections help bridge the gap between households, allowing everyone to access common issues more quickly.
The "Digital Family - Civilized and Safe Alley - Building a Digital Neighborhood" model in neighborhood No. 2 (Ngoc Ha ward) has been implemented since July 2026, gradually connecting community Zalo groups with the iHanoi platform.
According to Hoang Thi Hang, Secretary of the Party Branch of Residential Area No. 2, residents can report issues such as environmental sanitation, sagging power lines, damaged manhole covers, etc., so that the residential area can inspect and report them to the ward for handling. Those unfamiliar with online procedures will also receive guidance and support from local officials.
Residential Area No. 2 (Ngoc Ha Ward) was formed by merging three old residential areas: Areas 1A, 1B, and No. 9, with a total of 1,040 households. The larger area makes maintaining smooth communication and promptly addressing residents' needs even more crucial. Technology provides additional communication channels, but the close attention of officials and the cooperation of residents are the key factors in ensuring that requests are resolved quickly.
In Duong Dinh village (Gia Lam commune), the "Digital Neighborhood Group - Safe and Civilized" model has been implemented in neighborhood groups 14, 15, and 16. According to Nguyen Manh Cuong, Deputy Head of Duong Dinh village, approximately 90-95% of residents have installed and used digital platforms. Feedback regarding the environment, drainage system, roads, etc., is channeled through these community groups. Village officials then conduct on-site inspections and coordinate with relevant commune authorities for resolution. Compared to the previous method of submitting written petitions through multiple levels, information is now conveyed to the authorities more quickly and efficiently through these community groups, facilitating monitoring and resolution.
Aiming to integrate technology into daily life, Thuan An commune is implementing the "Digital Village/Neighborhood" model in 22 villages and neighborhoods under its jurisdiction, linked with the role of community digital transformation teams. Guiding people to use digital platforms, online public services, and report on people's living issues is considered a practical part of the model, rather than just focusing on propaganda and mobilization.
Technology is the tool, people are the center.
For the "Digital Village/Neighborhood" model to be effective, the application of technology must be linked to the ability to receive and handle issues arising from community life.
According to Nguyen Van Hoi, Chairman of the Vietnam Fatherland Front Committee of Gia Lam commune, the commune's Vietnam Fatherland Front Committee has received approximately 92 opinions from residents recently, mainly concerning environmental sanitation, garbage collection, and flooding. These opinions have been categorized and forwarded to relevant authorities or handled according to the Front's responsibilities.
To help people, especially the elderly, participate in and benefit from the model, the Youth Union of the commune established 36 teams of "Youth Tutors - Connecting Generations Digitally". These teams support people in using digital platforms and online public services, maintaining continuous operation.
Meanwhile, Chairman of Thuan An Commune People's Committee Nguyen Tuan Khanh believes that the important thing is not to create new applications but to effectively utilize the platforms that people already have, including iHanoi. Results must be measured by actual usage, not just by the number of meetings or promotional events. Therefore, village and neighborhood officials and community digital transformation teams need to continue "going door-to-door, guiding each person," especially those households that still have difficulty accessing technology. When people know how to use the platform, submit feedback, and monitor the resolution results, the model will truly be effective in their lives.
Placing people at the center is also a guiding principle emphasized by Bui Huyen Mai, Member of the Standing Committee of the Hanoi City Party Committee and Chairwoman of the Vietnam Fatherland Front Committee of Hanoi , when discussing digital transformation in the work of the Fatherland Front. Accordingly, technology is a means of promoting the strength of national unity. The "Digital Village/Neighborhood" model aims to expand interaction channels between citizens and the government and the Fatherland Front, contributing to promoting people's ownership rights and improving the effectiveness of self-governance in residential communities.
After Hanoi completed the reorganization of villages and residential areas, maintaining seamless connectivity between the government and the people, ensuring uninterrupted information and community activities, is a crucial requirement. For the model to be truly effective, it is necessary to support people of different age groups in accessing technology, strengthening connectivity, sharing data, and improving service efficiency, avoiding mere formality.
The measure of success for the "Digital Village/Neighborhood" model is clearly not just the number of app installations or online groups formed, but also the extent to which feedback reaches the right place, how people's concerns are addressed, how the elderly receive attentive guidance, and how more people are willing to contribute to community work. When technology is combined with a commitment to service, listening, and sharing, online connections will become a bridge to foster neighborly bonds, building civilized, safe, and compassionate communities.
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Dieser Artikel ist neu veröffentlicht von / This article is republished from: Vietnam.vn, 30.10.2026
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