From electronic identification and online public services to digital payments and policy feedback, digital citizenship is becoming increasingly prominent in modern life. Along with the achievements of Project 06, expanding digital conveniences must go hand in hand with improving skills, protecting personal data, and ensuring the safety of citizens in cyberspace.
In implementing Resolution No. 66.22/2026/NQ-CP dated July 9, 2026, of the Government on the development of digital citizens, the Ministry of Public Security has recently coordinated closely with ministries, sectors, and localities to synchronously implement many solutions, placing citizens at the center, as the subject and goal of national digital transformation .
From developing platforms for electronic identification and authentication, expanding digital services and utilities, to perfecting mechanisms and policies to encourage people to participate in the digital environment, the development of digital citizenship has achieved many important results, gradually bringing digital transformation into daily life.
Expanding digital utilities and empowering citizens to play a leading role.
According to the Department of Administrative Management of Social Order (Ministry of Public Security ), 100% of citizens have now been issued personal identification numbers. Nationwide, there are 86.4 million electronic identification accounts for Vietnamese citizens, 109,000 accounts for foreigners, and 950,000 accounts for organizations. VNeID maintains approximately 3-6 million daily users. In addition, about 19.1 million social security and payment account information has been integrated; 87% of citizens have bank accounts.
Along with electronic identification, the development of digital signatures continues to be promoted. Approximately 1.1 million digital certificate registrations have been recorded, with over 128,000 documents signed. Nearly 50% of citizens have been issued digital signatures, saving approximately 41,000-170,000 VND per signed document and shortening processing time by 15-60 minutes.
With over 77 utilities, more than 500 million visits, and 19 groups of online public services, VNeID is gradually expanding its role in daily life, from electronic identification and authentication to providing services in healthcare , transportation, and justice. The continuous improvement of the platform and expansion of services contributes to facilitating citizens in resolving administrative procedures, accessing services, and conducting transactions in the digital environment.
The effectiveness of digital transformation is also demonstrated through many specific indicators. The rate of administrative procedures and public services conducted online reached approximately 49.7%, an increase of about five times; the e-Government development index increased by 15 ranks, reaching position 71/193 countries compared to before the implementation of Project 06. The digital economy accounts for approximately 14.5% of GDP over the years. In 2025, e-commerce is expected to reach approximately US$31 billion, an increase of 25.5% compared to 2024. In the first three months of 2026, the number of cashless payment transactions increased by nearly 38%, and the transaction value increased by more than 14% compared to the same period in 2025.
To ensure the effectiveness of digital platforms, the dissemination of digital knowledge and skills continues to be emphasized. The "Digital Literacy Platform" has integrated 170 courses, attracting over 3.6 million participants. In addition, approximately 93,500 community digital technology teams and grassroots forces directly guide people in using VNeID, online public services, digital payments, and skills to prevent and combat online fraud.
Developing digital citizenship should not only focus on convenience in using services but also bring practical benefits to the people. By September 30, 2026, approximately 768,000 data searches on VNeID were conducted to determine eligibility for policies; over 14,700 residence permits and some passport applications were processed free of charge, saving people approximately 232.6 million VND. Twenty-five localities have implemented zero-fee services for some online public services, expected to support citizens and businesses with approximately 37 billion VND annually.
Along with enjoying the benefits, people are increasingly proactive in providing information, contributing to the improvement of data and enhancing management efficiency. VNeID recorded 23.3 million instances of providing payment account information; over 334,000 instances of driver's license information; over 103,000 instances of birth certificate information; and over 70,000 instances of land use right certificate information.
In particular, digital platforms are expanding opportunities for citizens to directly participate in contributing opinions to policy-making. Over 20.6 million citizens participated in providing feedback on the draft amendments to the Constitution; nearly 3.3 million people provided feedback on the draft documents of the 14th National Congress of the Party; and 2 million opinions were recorded regarding the Criminal Law, the Criminal Procedure Law, the Real Estate Business Law, the Land Law, etc.
These results show that VNeID is not only a tool for electronic identification, authentication, and access to public services, but is also gradually becoming a channel for interaction between citizens and state agencies. From providing and updating information to participating in policy feedback, citizens are increasingly demonstrating their role as key players in the digital transformation process, while also enjoying the benefits that the platforms offer.
Ensuring safety and enhancing responsibility in the digital environment.
Along with expanding conveniences, protecting personal data and ensuring user safety are overarching requirements in the development of digital citizenship. The focus is on strictly enforcing the Law on Personal Data Protection and current regulations on electronic identification and authentication; ensuring citizens' rights to their data, while severely punishing acts of misappropriation, disclosure, sale, or illegal use of data.
Information sharing and connectivity must be linked to the responsibility of each agency and organization to protect data. Along with this, it is necessary to strengthen system security and safety, authenticate transaction accounts, provide early warnings of unusual transactions, and ensure transparency in data exploitation. Proactive risk prevention and mitigation of potential losses should be prioritized, rather than focusing solely on addressing issues after they have occurred.
Over the past period, the Ministry of Public Security has proactively coordinated with the banking and telecommunications sectors to implement biometric verification and data sharing for approximately 268.7 million banking records; nearly 149 million subscriber information records have been uploaded to the National Population Database for standardization. These solutions contribute to limiting identity fraud, the use of unregistered SIM cards, and the misuse of personal information.
Efforts to raise awareness and warn about online fraud methods and tactics have also been intensified. The Ministry of Public Security has published more than 32 articles on VNeID warning about scams involving impersonating officials and sending fake VNeID links or applications to gain control of mobile phones.
Besides solutions from authorities, the self-protection awareness of each citizen is crucial. People need to use official applications; not provide passwords or verification codes to others; not install applications from unfamiliar links; and not transfer money upon unverified requests.
When someone claiming to be an official requests to "update" or "verify" your account, remain calm and verify through official channels. If you suspect fraud or account hijacking, stop transactions immediately and contact your bank and the police for assistance.
Digital security is also linked to a full understanding of each citizen's rights and responsibilities. People have the right to be informed about data processing, to request data correction, to file complaints, or to request protection when their rights are violated; at the same time, they must respect the personal data of others and not abet violations.
According to Resolution No. 66.22/2026/NQ-CP, each individual also needs to proactively cooperate in providing, updating, and integrating accurate personal information, contributing to building reliable data for themselves and the community.
Therefore, digital citizens are not only those who know how to use technology, but also those who know how to use technology safely, legally, and responsibly. Protecting citizens in the digital environment is not only the responsibility of state management agencies but also requires proactiveness, vigilance, and responsibility from each user.
Acknowledging achievements and creating momentum for the development of digital citizens.
The achievements in building and developing digital citizens, improving databases, and expanding digital utilities have been recognized at the Vietnam Digital Awards (VDA) 2026.
At the awards ceremony, the Organizing Committee honored 56 organizations, products, and solutions, along with 3 outstanding individuals, for their significant contributions to the digital transformation process. Among them, the Department of Administrative Management of Public Order and Security, Ministry of Public Security, was recognized for its National Population Database and National Electronic Identification Platform (VNeID). The award was received by Major General Nguyen Manh Hung, Deputy Director of the Department of Administrative Management of Public Order and Security.
Major General Vu Van Tan, Director of the Department of Administrative Management of Public Order and Security, was honored in the category of "Outstanding Digital Transformation Leader".
A new feature of the 2026 season is the revamped regulations and evaluation criteria system, shifting the focus from the level of technology application to practical effectiveness. The evaluation criteria will concentrate on indicators such as labor productivity, operating costs, revenue, and customer satisfaction.
The recognition of the Department of Administrative Management of Social Order and Security, along with its platforms, solutions, and individuals, is an acknowledgment of their efforts in building and developing data infrastructure, electronic identification and authentication, and creating a foundation for national digital transformation. This also serves as motivation for the unit to continue its pioneering role in implementing Project 06, developing digital platforms, improving service quality, and using convenience, safety, and the satisfaction of citizens and businesses as measures of effectiveness.
In response to Vietnam's Digital Citizen Week 2026, the Ministry of Public Security continues to coordinate with ministries, sectors, and localities to promote the dissemination of policies on digital citizen development; encouraging people to proactively use VNeID, online public services, and digital platforms. At the same time, it focuses on raising awareness and skills in protecting personal data, preventing information security risks and online fraud.
Along with perfecting digital platforms and utilities, the central task is to enhance access to technology for all segments of the population, ensuring that policies and achievements of digital transformation are truly implemented, bringing practical, convenient, and safe benefits to people and businesses.
Developing digital citizenship is a long-term process that requires the collaboration of the State, businesses, and the entire society. In this process, each citizen is both a beneficiary and an active participant, contributing to the building and development of a digital nation.
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Autor(en)/Author(s): Minh Hien
Dieser Artikel ist neu veröffentlicht von / This article is republished from: Vietnam.vn, 17.10.2026
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