More specifically, after technical and institutional amendments, the level of services to citizens has been improved for 81 electronic services such as the issuance of certificates, etc. For these services, the transaction between citizens and public administration can now be processed entirely electronically, without the citizen having to visit the required service in person, neither to apply nor to receive a certificate. The standardised procedures can be found on the homepage of HERMES under the heading Electronic Services.
The only requirement is that citizens are registered as users on the Hermes portal. Then, they need to visit a KEP office to confirm their identity. Carrying their personal identity card, the users need to verify the email account they set up on the Hermes portal. The process of registration and identity verification checks is done only once and the citizen can then perform multiple transactions with the public services from any computer by using their usernames and passwords. The citizen has a mailbox on Hermes, where all requested documents will are placed by the competent services. At this stage, KEP save the documents in the mailbox of the user.
The citizen can further use the electronic documents for any other legal purpose, sending them where necessary via email. According to the current legislation, the application of which was updated with the recent circular newsletter of the Deputy Minister, public services must have email addresses to enable communication with the citizens. These addresses have been posted on Hermes. The subscribers to Hermes can send messages to these addresses with attached electronic documents received in their mailboxes. Electronic documents from the mailbox of the citizen bear an electronic file name ending in .ermis, and are valid certified copies. Public services must accept these electronic documents as valid.
It is noted that this new service is an intermediate stage in the transition to digital government, which will be finalised with the completion of IT projects that have been announced and funded by the Operational Programme National Strategic Reference Framework (NSRF) ‘Public Administration Reform’ as well as with the gradual expansion of the use of digital signatures in all public services. Meanwhile, the number of available certified online procedures of KEP will gradually increase, while the environment of the portal will be upgraded technically to make it more manageable. The implementation of this action will be made possible with the assistance of the Central Union of Municipalities and Communities of Greece, municipalities across the country, and the employees of KEP.
Note: Contains public sector information licensed under the Creative Commons Licence v3.0.
Further information:
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Quelle/Source: epractice, 24.05.2013
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