Margus Püüa, of the Ministry’s State Information Systems department, said that while some research has been carried out in Estonia already, a substantive impact analysis on the use of and satisfaction with eServices has yet to be conducted. He added that the purpose of the study was to develop a method and use it to assess how much time and money eServices can save.
Of the 15 eServices evaluated in the framework of the pilot study, online filing of documents at the Tax and Customs Board and electronic registration of businesses were found to have the biggest impact. For example, as Mr Püüa explained, in the past to register a company would take about 375 minutes, whereas the same procedure takes approximately 30 minutes via the use of the respective electronic service.
However, even more important than the evaluation of the existing solutions is the obtaining of the maximum benefit from future eServices. "The methodology developed is a tool that will help us assess the impact of all future eSolutions even before they are developed," stated Mr Püüa.
The study commissioned jointly by the Ministry of Economic Affairs and Communications and the ICT Demo Center, was conducted by the Institute of Baltic Studies in cooperation with the independent not-for-profit think tank Praxis Centre for Policy Studies. The study was funded by the European Union Structural Funds under Priority 6: Horizontal Technical Assistance.
Further information:
- Original News Article - Department of State Information Systems (in Estonian)
- Study on the effectiveness and impact of the use of eServices (in Estonian)
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Quelle/Source: epractice, 15.02.2013
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