A series of government opinion polls aimed at improving services provided by ministries and agencies has resulted in a set of recommendations designed to enhance the quality of client-facing services. The proposals focus on advancing the mechanization of services such as electronic payments, streamlining procedures, improving the handling of complaints, developing electronic services, and reducing the documentation cycle for processing client transactions.
Specific recommendations for the General Traffic Department include expediting transaction completion, expanding services available through the 'Sahel' application, and addressing feedback from clients. For supply branches, the recommendations emphasize upgrading supply centers, establishing storage and distribution hubs in residential areas, and introducing services to make it easier for citizens to access food commodities, either through direct centers or delivery options.
The polls also call for reducing the documentation cycle in municipal transactions, enhancing employee performance through specialized training courses, accelerating workflows across branches, and focusing on the needs of elderly and special-needs clients.
Further recommendations highlight the importance of automating postal notifications, integrating electronic payment services, and achieving a fully automated system linking customs with the Ministry of Transport. Additionally, the recommendations stress the need to streamline the documentation process for birth and death management services and the issuance of certificates, in line with the government\u2019s digital transformation initiative.
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Quelle/Source: Arab Times, 08.09.2024
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