Hj Azhar Hj Ahmad, who also holds the post of Overall Government Chief Information Officer (CIO), said that in terms of e-government, change management was an "underestimated risk".
"We have seen the results of weak change management in the implementation of projects, such as weak adoption by end-users. The root of this really comes from weak adoption of project management discipline," he highlighted during an open forum discussing e-government at the THiNKBIG Technology Forum on Thursday.
The overall government CIO noted that the E-Government Leadership Forum has managed to aid governance by establishing a project steering committee for flagship projects, but he pointed out that the success of such projects was ultimately up to the individual project teams to follow through.
"I would urge all thee-government project teams to start thinking of best practice project management and change management to ensure projects are successfully implemented to get to the buy-in and adoption," he said.
The government hoped to overcome the "chronic" shortage in resources, through long-term capacity building efforts.
"However, to speed up deployment in the near term, we may need to think outside the box, which would demand support from all internal and external stakeholders.
We will need to come up with a resource strategy that is sustainable," Hj Azhar said.
During the question and answer session, an academic from Universiti Brunei Darussalam noted that South Korea and Brunei started their e-government journey at around the same time in 2000, but the former has since progressed to become the current top-ranking country in e-government, while Brunei has lagged behind.
The academic cited one example of shortfall in the national identification card, which is embedded with a "smart chip" that was seldom used, rendering its "smart" abilities to be perceived useless by the public.
The academic explained that if people were not convinced that a certain service was useful, then they would not make use of it.
Hj Azhar responded that e-government considered people, process and technology. "Now, we are focusing on what the citizen wants," he said, elaborating that they will now consider the e-government services' impact to the public.
"This is where government agencies has to now refocus and realign their services that actually have an impact on the public. That's where our strategy has changed," he said.
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Autor(en)/Author(s): [Ubaidillah Masli]
Quelle/Source: Bru Direct, 01.11.2010
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