Excellent customer services has been one of the top priority that His Majesty's government plans to achieve over the years and in doing so, ICT or rather specifically, the e-Government will be a major benefactor to this goal.
The launching of the Prime Minister's Office E-Government Strategic Plan 2009-2014 was officiated yesterday, May 30, by the Deputy Minister at the Prime Minister's Office cum Chairman of the E-Government Leadership Forum, Dato Seri Paduka Eussoff Agaki Haji Ismail.
The ceremony, laying the roadmap for all e-government projects from 2009 up to 2014, was held at the Rizqun International Hotel in the capital.
Guest of honour Dato Eussoff stressed that connectivity and interaction between the government, businesses and the public under the e-government's projects includes efforts to maximise the use of mobile phones as a part of the e-government initiative.
Emphasising the widespread benefits of connectivity and interaction, Dato Eussoff said e-government projects are encouraged to have flagship characteristics or produce commodities that can enhance connectivity and interaction not only between ministries and departments but between government agencies and customers including the public.
"Projects under the e-government are encouraged to have interaction elements that can enable the public and customers to deal with any government agencies including service providers such as billing utilities, information and applications online.
"If this can be achieved, expenses will decrease, service operation will satisfy customers with its efficiency and customer care will be meaningful to all sides," said the Deputy Minister.
He also outlined that in the context of e-government, technologies are the enablers that causes the change in processes and procedures as well as the improvement of daily practices, higher efficiency, accessibility and effectiveness, while urging all government ministries to "look into each of their e-government applications in order to prioritise projects producing better quality which effects all that are implicated.
"For the e-government initiative to succeed, the plan also needs to look into human resources in ICT. The deficiency is experience in both the government and private sectors. It will become more challenging in the future when the implementation of e-government projects increase," he added.
He concluded his speech, reiterating that EGNC is currently in the process of constructing a plan to manage issues relating to human resource in ICT in the government sector with the purpose of implementing the e-government initiative to fulfil targets, maintenance and system management.
To mark yet another milestone in the governments history, the guest of honour also launched the Prime Minister's Office updated website, which now has included the E-Government Strategic Plans, and introduced a new website cal led E-Government National Centre and E-Government Technical Authority Body (EGTAB).
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Autor(en)/Author(s): Amin Hosni & P. Marilyn
Quelle/Source: Brunei Direct, 31.05.2009
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