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Monday, 8.07.2024
eGovernment Forschung seit 2001 | eGovernment Research since 2001
Quality Control Circles in the civil service must equip themselves with skills to troubleshoot work-related problems in government institutions, the Permanent Secretary of the Ministry of Religious Affairs said yesterday.

Dato Paduka Haji Abd Rahman Haji Mohiddin, who was guest of honour at the QCC Convention, said that QCCs play a critical role in helping civil servants improve their work performance and competency, and uphold their work ethics.

One of the ways he put forward to improve the status of the QCC was to take advantage of modern technology mainly by using ICT and e-government programs.

``Creating a QCC portal equipped with a systematic and comprehensive data vault that is easily accessible provides the chance for all civil servants to analyse and make use of the best methods that have been practised by exemplary organisations that have had previous successes with their QCC projects,'' he said.

This will allow for a simpler way of sharing knowledge in the QCC community, and the speedy exchange of information and innovative ideas will undoubtedly increase the professional interaction in the civil service.

Dato Paduka Abd Rahman said that QCC members should be the first ones to identify and find solutions to work-related problems in organisations.

``The techniques, tools and the disciplines utilised in the QCC are able to train and prepare the members of the group to improve their ability to innovate and exercise critical thinking as well as to acquire a dynamic sense of creativity,'' he said.

``At the same time, they should also assimilate taking risks and making decisions as part of their daily routine work to develop internal motivation,'' he added.

``The head of departments, as the leaders of the organisations, are at a position to notice things that are not immediately visible to the staff under their authority,'' said Dato Paduka Abd Rahman.

He said QCC leaders should be prepared to challenge the status quo and question the existing rules and policies by providing the latest alternatives that are more constructive.

The QCC concept was introduced in 1984 and has since been employed as a management tool in the civil service.

This year, 19 out of 21 groups made it through to the QCC convention at the national level.

The three-day convention provides the teams the opportunity to present their projects with support and encouragement from various departments and ministries.

Autor(en)/Author(s): Dewi Mohd Sofri

Quelle/Source: The Brunei Times, 07.11.2006

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