November came to a close with Hon Minister Austin Gatt launching the Next Generation eGovernment. This is considered to be the evolution of Government’s electronic services with the main aim of promoting citizen centricity.
Government started offering electronic services in 1999 and over the past twelve years it has managed to transform the way public service operates. The next generation of eGovernment will give citizens and business greater transparency, more personalized services, more influence over service design and delivery and a greater level of trust.
Hon Minister Gatt said that the eGovernment advernture started twelve years ago and the results garnered in the last years speak volumes. “Government’s vision to deliver its services electronically has evolved into an executable plan which now is delivering services which have positioned Malta as the leader within the European Union in terms of eGovernment,” added Minister Gatt. For Malta to remain in the leading position, Minister Gatt said that we need to change and exploit technological developments and understand how citizens are using technology. “With eGovernment 2.0 we are giving citizens and business the access they want in the format they want whenever, wherever,” concluded Minister Gatt.
Besides allowing citizens to get the service they want when they want it, the next generation eGovernment will also be available through a diversity of devices, such as computers, mobile devices, and digital TV. All information will also be presented clearly and if the service you wish requires the inputs of several entities within Government, you simply need to apply once and your process goes from one entity to the next automatically. Citizens will also be able to see the progress and status of their form in real time.
MITA Chairman, Claudio Grech, said that the next generation eGovernment will truly provide citizen-centric services which will fundamentally transform customer experience and also deliver seamless, cross border and pan-European services. “A major breakthrough from the conventional eGovernment is that with the new platform, all Government entities will be able to effectively deploy services as they need them in a short time. We want to reach a stage where all services offered by Government will be available electronically through a self-service window,” added Mr. Grech. The rapid, just-in-time deployment of services is possible through the eForms (electronic forms) technology which allows entities to utilise a centralised library by which they can create their own forms without always having to go through MITA. However, the central governance of standards and administration of forms will still be handled by MITA to ensure high quality and secure services.
“Up till today we had 93 electronic services and today we’re launching another 55 new services. We aim to have a total of 70 services by the end of this year, 150 by mid-next year and 350 services by the end of 2012,” said Mr. Grech.
Dr. Godwin Grima, the Principal Permanent Secretary and head of the Public Administration said that now every Government entity should no longer ask citizens for official documentation which any other Government entity already possess (such as copies of ID card, birth certificates, etc) - this is set to decrease Government bureaucracy. “Remaining leaders in eGovernment does not only mean that we can continue to provide a high standard of service to local citizens and businesses but also makes Malta more competitive in the global market,” added Dr. Grima.
The new services are available on www.forms.mygov.mt.
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Quelle/Source: The Malta Independent Online, 08.12.2011
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