“Employment complaints are one of my priorities because it is an issue that should always be monitored closely and followed up,” Manpower Minister Muhammad Hanif Dhakiriat said at his office on Tuesday.
According to Hanif, the mechanism for complaints through the call center would be created in a comprehensive and integrated way, as the current mechanism is still conducted piecemeal at the level of each directorate general.
“We're going to establish a complaint mechanism that is not partial or disjointed. We will try to integrate the management of public complaints and transfer it online so that the government can become more responsive,” he said.
Hanif expressed hope that through the call center, the ministry would become more transparent and accountable.
He has also requested that all online systems in the ministry be connected to related stakeholders.
“Regarding the implementation of the e-Government program, we will ask for suggestions from the Administrative and Bureaucratic Reform Ministry,” he added.
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Quelle/Source: The Jakarta Post, 11.11.2014
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