The government plans to integrate all public sector systems and applications and create one-stop service centres for citizens, said Reshan Dewapura.
In bringing these systems together, the government will benefit from common standards, he explained. “It will give efficiencies and enhancements in government and we’ll also be able to pass a lot of those on to citizens.”
For citizens, this will mean that they will not have to go from one organisation to another to get their services, whether a physical centres or online, he said. “Internal coordination between different agencies and all those approvals will be taken care of with this integration.”
The government has already detailed the One Gov roadmap and will move forward with implementation in 2015.
Another continuing priority for the Dewapura is implementing a “mobile first” strategy. The government will focus on enabling a mobile work environment for government officials.
For instance, when a citizen applies for a passport or a certificate, if the government process is designed with mobility in mind, then an official can approval the application on-the-go, Dewapura said.
“This is much more complex than just delivering the service over mobile. It is a complete change of mindset in developing the system itself,” he added.
The Sri Lankan government has shown notable progress in the United Nations E-Government rankings published this year. It moved from 115th place in 2012 to 74th in 2014. It has also been ranked 2nd place in the middle income group. Dewapura believes the benefits from the government’s work in shared infrastructure - government networks connecting to the lowest administrative level, service delivery platforms and private cloud use - have delivered this success.
The Sri Lankan government uses open source in their systems, he shared. However, this is largely due to a strict policy on using open standards. “We didn’t necessarily go down the open source route as a policy. Our policy is to use open standards, but we go with proprietary or open source as long as its fits into this policy,” he said.
The government's service delivery platform and cloud, for instance, are both based on open standards. “We realised in the beginning that we wanted various different technologies to work together. The only way you can do that and not tied down to a single technology is by having open standards,” he noted.
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Autor(en)/Author(s): Medha Basu
Quelle/Source: futureGov, 31.10.2014
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