According to local online experts competition for business in this area of the market remains high and there is opportunity for the proactive, reliable and fully resourced outfit.
One such expert, Howard Rybko, CEO, Syncrony, Gauteng-based provider of web design and content management services, says the time is ripe for the right type of provider to differentiate themselves.
Rybko refers to Electronic Government - The Digital Future - A Public Service IT Policy Framework (February 2001) - Department of Public Service and Administration as stating that the primary vision for e-government was outlined in the Public Service IT Policy Framework Paper published in 2001.
The paper defined three areas of enablement: e-governance, e-services and e-business. Of these areas, e-services deals mainly with the online provision of public services he adds.
“The provision of government e-services is directly related to the effectiveness of the online presence of the various government departments. Online service and support remains a key priority for government at local, provincial and national level. Decision makers continue to invest in systems and infrastructure that improve or enhance operations. It all forms part of an e-strategy which has, as its core principle, the use of information and communication technology capabilities to deliver economic and social development,” says Rybko.
Executive management at Syncrony believe the key to effective and sustainable service delivery within government supply is an understanding of what the strategy is and where, specifically, a partner can add value.
Rybko says there have been numerous studies conducted over the past few years that have analysed and scrutinised government’s online strategy.
“These include a study called The Status of E-government in South Africa in 2006, which indicated that at that stage government plans were to revamp the E-Government portal to improve access services and information and to improve customer service. A more recent study: e-Government in South Africa: e-service quality access and adoption factors has looked at other factors including the need to greatly improve that provision of access for the majority of South Africa citizens,” he adds.
According to Rybko whilst the government’s e-strategy is on track, there is still a great deal of work to be done to refine presence and cement a strong, open and robust official online channel.
“We are encouraged by the determination and sense of urgency among government representatives. Aspects of the official online presence is very powerful and works well, others need significant upgrades and refurbishment to accomplish their original objectives. These are certainly exciting times as far as the convergence of technology, online resources in government and application of systems is concerned,” he says.
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Quelle/Source: PRLog, 30.09.2010
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