Khalid AbdelRahim Abdullah, Head of Customer Services Section said the move goes along with the e-government initiative of Dubai government aimed at making Dubai into a pioneering centre of activities. He said it also coincides with the development of technology and business, which is based on establishing electronic infrastructure that will help to provide quick services to the public, round the clock, seven days a week. The special counter will also educate the customer on all the e-services provided by the Municipality, said Abdullah.
'This step also comes as part of the keenness of the Municipality to provide all necessary information about these services in detail to different customers, such as contractors, consultants, companies, agencies, landlords, factory owners and investors,' he said.
Abdullah said that the special counter is aimed at answering all the queries of the public regarding the e-services provided by the civic body, registering individuals and companies who wish to obtain these services, and supplying them with user names and passwords that will help them access the e-services.
User names and passwords will be provided on submitting a copy of the trade license and passport copy of the licensee.
Abdullah said, "The special counter for e-government has been set up at the entrance of the Customer Services Centre so that it is the most targeted among the counters available at the centre. It is also aimed at realizing the aim of the civic body of reducing the number of customers who pay visits to the Municipality so that they use the e-services instead for getting the Municipality services. The officials at the counter give a brief presentation on the e-services provided by the Municipality if any of the customers wishes to know about any e-service. The counter official also gives detailed explanation about data in the electronic forms regarding the services. On an average 1,000 people come to the e-government counter daily."
Ahmed Bahrozyan, Head of E-Government Services Section added that the e-services provided by the Municipality at present includes a number fields such as clinic and medical services for clinic health certificates and cards, Dubai Central Labs for projects and the products and materials related to it, and to obtain no-objection certificates, recruitment, site plans and collection of fees, and Drainage and Irrigation services, directory of services that helps to know more about the services provided to the public, in addition to research and studies that will allow the customer to access the list of published studies and researches, inspection and fines enquiry, imports and re-export, demarcation service, classification of land uses, hazardous waste disposal, in addition to facilitating e-payment.
Autor: Christine Haugseth
Quelle: AME Info, 03.08.2004
