The emirate’s 04 platform aims to place citizens at the heart of developing and enhancing government services and aligns with its 360 Services policy.
Dubai is launching a platform to encourage citizens to provide feedback and contribute to enhancing its government services.
The platform will allow officials and stakeholders to directly receive and respond to customers’ opinions, suggestions, and ideas and any challenges they may face through a three-step process.
Digital Dubai
The launch of 04 platform aligns with Dubai’s 360 Services policy, which places customers at the heart of developing government services and provides them with a unified platform to voice their opinions, offer suggestions and raise any challenges or complaints.
It was developed by the Dubai Model Centre of the General Secretariat of the Executive Council and the Dubai Digital Authority, with the participation of more than 40 government entities and others.
“To become a proactive government, we must actively listen to the people and make informed decisions based on their input,” said Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and chairman of the Executive Council.
“Dubai’s model for future governments relies on a strong connection between the leadership and customers, whom it views as strategic partners in designing, implementing, and evaluating the services.”
He added: “We have great confidence in the government work team, and I urge everyone to consistently engage with customers to meet their aspirations and exceed their expectations.
“Our ultimate goal is to promote the happiness of society and reinforce Dubai’s position as a world leader in government. We must have the courage to implement necessary changes in our relentless pursuit of excellence, paving the way for a better tomorrow.”
The platform aims to elevate customer satisfaction and happiness by providing a seamless experience for users. Customers can submit their feedback in three simple steps: visiting the website (04.gov.ae), selecting the feedback category, and receiving a reference number for tracking and follow-up on their enquiries. The system also supports submission via WhatsApp for Business.
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Quelle/Source: Smart Cities World, 24.03.2023
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