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Thursday, 8.12.2022
eGovernment Forschung seit 2001 | eGovernment Research since 2001

Digital Dubai has collaborated with Dubai Police on the initiative which aims to cut waiting time, reduce efforts for police patrols and decrease traffic jams by allowing motorists to follow a simple and quick online procedure.

Digital Dubai is working with Dubai Police to add a new service to the Vehicles and Security Services section of its DubaiNow application allowing users to report minor accidents.

The launch of the new service comes as part of Digital Dubai’s efforts to continuously develop DubaiNow – a one-stop-shop application for vital services in Dubai – to cover every aspect of people’s daily lives.

Citizen services

The new service seeks to save customers’ time and effort, allowing them to report minor traffic accidents easily through the application, instead of waiting for the police to arrive at the scene or having to go to police stations.

Customers will be able to receive a Dubai Police report by email or text message, by following a simple, easy, and quick procedure. Users can log in with UAE Pass onto the DubaiNow application, which will automatically determine their geographic location. They can then enter the vehicle details and number, along with the cause of the accident and an image of the damage caused by the accident.

Major General Khalid Nasser Al Razooqi, director of the general department of artificial intelligence at Dubai Police, explained that the new service cuts waiting time, saves efforts for police patrols, reduces traffic jams, and enables motorists to report minor accidents easily.

“The service requires the driver to access the DubaiNow app, select the feature to report minor traffic accidents and enter the necessary data, such as vehicle information and driver’s licence numbers of the parties involved in the accident, along with photographs from the scene. Users can then wait to receive the police report via their registered emails, which can then be raised to their insurance companies.”

The DubaiNow application provides more than 130 services catering to all kinds of customers; the services are offered by more than 30 government and private sector entities and grouped under 12 different categories: Bills, Mobile, Driving, Housing, Residency, Health, Education, Police, Travel, Islam, Donations, and General. Services on DubaiNow can be accessed from anywhere; the application is available for download on the Apple App Store and Google Play.

“The DubaiNow application has come a long way since its initial launch, providing comprehensive government services and transactions from a single, easily accessible platform that is available any time and from anywhere,” said Matar AlHemeiri, CEO, Smart Dubai Government Establishment. “The app makes people’s lives easier and creates exceptional everyday experiences, in line with the objectives of Dubai’s digital transformation strategy, which aims to ensure the happiness and wellbeing of the community through advanced technology.

“DubaiNow is designed to be a major part of Dubai residents’ and visitors’ lives, and we have set ambitious plans to continuously develop the application.”

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Quelle/Source: Smart Cities World, 20.09.2022

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