'The progress achieved by Dubai eGovernment is a reflection of the strides made by the UAE in different fields, driven by a vision to pursue the highest standards in all they do,' remarked Colonel Al Disi. 'Initiatives like e-learning are providing a new channel to update knowledge and acquire new skills, something that was not thought possible until a few years ago. The purpose of our visit is to get a closer look at the systems adopted by Dubai eGovernment and to exchange experiences.'
'The Air Force and Defence Institute gives major importance to the deployment of technology in achieving its objectives. The students here are our future leaders, and it is essential to provide them with the best of resources so that they can exploit their potential to the fullest,' said Colonel Al Disi. 'Dubai eGovernment has become a highly successful IT initiative in the region and we would like to leverage its expertise to develop our processes further through applications of the most advanced IT systems.'
'Dubai eGovernment has built a strong customer-centric system that hinges on delivery of integrated public services through electronic channels, all 24 hours of the day,' said Salem Al Shair, e-Services Director, Dubai eGovernment. 'We are proud to say that after just two years we have been able to set up an infrastructure that has put us on target to make Dubai the hub of the Knowledge economy. The technology we have used can be successfully adapted in varying degrees to other environments. We are therefore happy to welcome Colonel Al Disi and his team and would be willing to extend maximum cooperation to help them achieve desired objectives.'
Anas Haddad, Content and Marketing Manager, Dubai eGovernment, said: 'Dubai eGovernment is driven by customer requirements in all its initiatives. We are focused on providing a common interface to all government customers. Having created an effective e-Services infrastructure, we have devised marketing outreach programmes aimed at specific segments. The visit by the Air Force and Defence Institute forms part of our larger marketing plan to expose government institutions, community and businesses to e-Services and the technology that is powering them'.
Mahmoud Ahmed Al Bastaki, Business Process Re-engineering Consultant, said: 'We are aiming to offer synergetic services. Using business process reengineering we are working at creating services customised to respond to the needs of different segments. This includes the use of innovative channels such as mDubai. Our aim is to simplify the procedures and speed up the transactions.'
Quelle: AME Info, 27.10.2003
