AE: AskDubai contact centre becomes more popular as unified platform for eServices of gov't entities
H.E. Ahmed Bin Humaidan, Director General of Dubai eGovernment Department, said: "AskDubai embodies eGovernment's core vision based on easing the lives of citizens, residents, visitors and businesses as it plays a significant role in enhancing the quality and efficiency of the government services provided to various sections of society in the emirate, in both Arabic and English.
The centre's mechanism of work is based on enhancing the communication of customers with the participating government entities and replying to all their inquiries through a group of highly experienced and skilful specialists. We are happy about the growing interest of Dubai government departments and entities to adopt this shared service, which is expected to achieve a remarkable growth over the few coming years as a source of information for the public about the services provided by government entities."
"These results clearly show the rising pace of eTransformation in Dubai and the growing response of customers to the adoption of online services for completing their government transactions on one hand and increasing their trust in the efficiency and security of these services on the other", Bin Humaidan added.
AskDubai is a 24/7 open line that allows the public to communicate with any participating government department or inquire about any online service or information related to its scope of work in Arabic and English. The centre is unique for providing a comprehensive spectrum of channels that enables the public to submit complaints or suggestions or inquire about online services.
AskDubai is managed and supervised by Dubai eGovernment as one of the shared services provided to government entities to be able to provide their services to the public through innovative channels. It replies to the callers' inquiries about the online services provided by the participating government entities, these being Dubai Police, Dubai Municipality, Department of Economic Development, Land Department, Dubai Chamber, Dubai Health Authority, Dubai Airport Free Zone (DAFZA), Dubai Civil Defence, Awqaf & Minors Affairs Foundation, Department of Tourism & Commerce Marketing, Dubai Civil Aviation Authority, Islamic Affairs & Charitable Activities Department, Dubai Customs, Dubai Public Prosecution, Dubai Courts, Dubai Autism Center and Dubai eGovernment itself.
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Autor(en)/Author(s): Nadeen El Ajou
Quelle/Source: AME Info, 16.07.2011
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