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Monday, 23.12.2024
Transforming Government since 2001
Bahrain launched its National Contact Centre, offering e-government integrated services to the public and private sector.

Operated by the newly formed company, Silah Gulf, the centre offers the same comprehensive services at an elevated level of quality to all ministries, government and private sectors on both local and regional levels through an easy to dial number on a 24 hour basis.

The National Contact Centre is considered as a channel that permits the Kingdom of Bahrain’s Government to expand the services it offers to its citizens, residents, visitors and businesses by ensuring the prompt as well as simple access. It is part of the main national strategic objectives of the eGovernment Authority that strives to facilitate and to enable citizens to interact with the government through telephone calls, post, emails and by fax.

The centre is specialized in providing its integrated services of a long available list such as acquiring information, booking appointments, requesting assistance as well as technical support to all the service delivery channels at the eGovernment Authority.

In the future, bill payment services, will soon be launched as well as the ability to reach all the services and information related to government departments from their sites, required documents, visa services, rules and procedures.

The initiative is part of the movement towards Bahrain’s Economic Vision 2030. The centre will employ 1,000 Bahrainis in the next three years and attract national, regional and international investment in the country.

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Autor(en)/Author(s): Adrienne Valdez

Quelle/Source: futureGov, 25.04.2011

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