The eGovernment Authority of Bahrain (eGA) began the transition process to the new upgraded infrastructure of the National Portal (www.bahrain.bh) on Saturday. The new infrastructure improves the efficiency of the National Portal by increasing its capacity tenfold, and offers a unified and comprehensive platform to smoothly access government eServices at any time.
The eGA had announced its plans to improve the National Portal infrastructure back in December of last year, citing the need to keep pace with the escalating traffic and volume of transactions of the site’s 76 current services, a number which will reach 200 by end of 2010.
A dedicated team has been assigned the task of executing and monitoring the transition, expected to take up to a week, to ensure that it is completed successfully while not affecting the services offered to the public.
Commenting on the operation, Mr. Isa Abdulrahman, eGovernment Authority Director of Marketing and Awareness said “Since its creation in 2007, the eGA has consistently utilized innovative methods to progress the Kingdom forward and realize the initiatives of Bahrain Vision 2030. Launching the new and improved infrastructure is another key step to enable the National Portal to handle the various strategic programs we are about to execute, in line with our goal of offering the very best level of service to the general public.”
“The improved infrastructure also further enhances the security features of the transactions processes on the National Portal, and offers quicker browsing to reach the required information on the site,” Mr. Isa Abdulrahman added.
In conclusion, the eGA Director of Marketing and Awareness reiterated that the ultimate goal of the transition is to offer the best to the general public, and as such, the eGA thanks everyone for their patience and apologizes ahead of time for any temporary issues which may arise during this period which may affect the level of service offered, and urged anyone who experiences any such issues to promptly contact the eGA Customer Service Desk’s toll-free number (80008001).
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Quelle/Source: Eye of Dubai, 24.03.2009
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